Carolyn Uzeta

Employed with The Gardens Casino since 2001. I've held many positions over the past 24 years with-in Casino Operations which led me to my current position.

• Direct day-to-day casino operations across table games, customer service, and compliance, ensuring adherence to California gaming regulations and internal policies.
• Oversee staffing, scheduling, and performance management for dealers, and operational support teams to maximize efficiency and guest satisfaction.
• Design and implemented comprehensive training programs for new hires and existing employees, focusing on customer service excellence, regulatory compliance, and operational standards.
• Develop leadership and succession training pathways, equipping supervisors and managers with tools to improve team performance and employee retention.
• Partnered with executive leadership to establish and track operational KPIs, improving productivity and profitability while maintaining a strong compliance culture.
• Lead cross-departmental initiatives to streamline processes, reduce turnover, and enhance employee engagement.
• Serve as primary liaison with our legal team who work directly with state gaming authorities to ensure ongoing compliance and audit readiness.
• Championed a positive workplace culture by promoting coaching, mentoring, and recognition programs.