Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
DoD Financial Mangement Certification (Level 2)
Timeline
Generic

Carolyn Van Dusen

Lakewood,WA

Summary

I have served the Washington Army National Guard since 2008. My first ten years I worked as a contract employee and beginning in 2018 I have served as as a Title V, Civilian Federal Technician. My current position is the Lead Defense Travel Administrator for the Washington Army National Guard. During this time, I have become a subject matter expert and continued to excel in my position. My current goal is to further my career path as a Federal Technician by continuing to perform analytical, technical and administrative support for the Defense Travel System Program for all branches of Service.

I have expertise as a Lead Defense Travel Administrator, developing and cultivating professional relationships with members of the Washington Army National Guard through service and dedication. I can utilize my advanced skills in all aspects of Microsoft Office, the Defense Travel System, Lines of Accounting, Budgets, and other financial elements.

I have completed the DoD Financial Management Certification (Level 2). I possess extensive knowledge of Army Regulations in the DoDFMR, DODI 5154.31, JTR, NGB Business Rules, and Washington Army National Guard Business Rules. I work expertly with Military components and structure, have extensive knowledge of the Washington Army National Guard and the Army.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Lead Defense Travel Administrator

Department Of Defense
09.2018 - Current
  • Contract employee for the Washington Army National Guard, in the position of Lead Defense Travel Administrator.
  • Serve as the state level administrator and a subject matter expert.
  • Primary responsibilities include creating, managing and maintaining Organizations and Sub Organizations within the Defense Travel System. Building the hierarchy for each Organization and Sub Organization by establishing routing lists and routing groups.
  • Document all certifying officials, assign permission levels for appointed officials and verify and maintain the required documents that authorize those permission and access levels.
  • Create lines of accounting and corresponding budgetary Components within DTS.
  • Make frequent budgetary adjustments at the request of approving officials and program managers and routinely report budgets both quarterly and upon request for those appointed officials.
  • Provide the use of cross organization funds when requested via memorandum for use by other organizations outside of the Washington Army National Guard.
  • Evaluate the elements within the lines of accounting and budgets and make corrections to ensure that all accounting and budgetary elements function successfully.
  • Establish traveler profiles and ensure the privacy and integrity of those profiles by running reports to validate access is limited to appointed officials. Currently there are about 6000 profiles in the Defense Travel System. Load and maintain those profiles as well as update them when necessary.
  • Organize and implement training workshops monthly for appointed officials and travelers as a subject matter expert.
  • Successfully establish and managed a training program for ODTA, (Organizational DTS Administrators), NDEA (Non DTS Entry Agents), RO (Reviewing Officials), AO (Approving Officials), and travelers.
  • Routinely refresh knowledge by researching the DoD Financial Management Regulation (DoDFMR), Joint Travel Regulations, the Federal Travel Regulations, the National Guard Bureau (NGB) Business Rules, and the Washington Army National Guard Business Rules. Apply this knowledge by creating training tools such as power point presentations and Standard Operating Procedures (SOP). Assisted in updating our WAARNG Business Rules when they have been updated by USPFO.
  • Prepare briefings and formal/informal guidance to share with all levels of our Organization. Prepared guidance for our Adjutant General, our Chief of Staff, our MSC Directorates, as well as Company Commanders and travelers.
  • Have been instrumental in establishing formalizing and implementing our state level helpdesk. Have developed processes and procedures to ensure its effectiveness and to successfully support the state level helpdesk. This includes being prompt, efficient and proficient.
  • Provide troubleshooting solutions for DTS users by phone, email, or in person if necessary. Seek out the most recent updates and share those with travelers.
  • Perform audits for Travel Vouchers for regulatory compliance. Prepare reports to ensure system requirements and objectives are met. Report my findings to immediate supervisor and share those findings with the MSC, Directorates, and appointed officials to identify our successes and needs for improvement.
  • Perform monthly Audits Reports of overpayments to the DMM, CBA Specialist duties such as review the results for each transaction and invoice of the automatic reconciliation process, manually match DTS transactions that could not be automatically reconciled with an invoice, and reconciles the corrected transactions, contact the AO to coordinate amendment actions needed to match CBA transactions, acknowledges reconciled invoices, take action to correct rejected transactions that impact the ability to reconcile CBA transactions, track the efficiency of the invoice processing time, take action on rejected CBA invoices to make necessary corrections in order to re-certify the invoice for successful processing, coordinate with the CBA Administrator to ensure account data on CBA is kept current in DTS.
  • Perform or conduct research, investigate and solve problems involving reconciliations of discrepancies (Electronic Funds Transfer rejects, travel mismatches) to identify, analyze and provide solutions regarding multiple entitlements, payments to personnel in various duty statuses.
  • Involving financial services payment systems (travel, General Fund Enterprise Business Systems (GFEBS), Defense Travel System (DTS) Sorts complicated factual information and applies a variety of financial methods to resolve issues.
  • Generated travel-related reports to facilitate decision-making.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for individual travelers and groups.

LEAD DEFENSE TRAVEL ADMINISTRATOR

TeleSolv Inc, Army National Guard
11.2008 - 09.2018
  • Contract employee for the Washington Army National Guard, in the position of Lead Defense Travel Administrator.
  • Serve as the state level administrator and a subject matter expert.
  • Primary responsibilities include: creating, managing and maintaining Organizations and Sub Organizations within the Defense Travel System. Building the hierarchy for each Organization and Sub Organization by establishing routing lists and routing groups.
  • Document all certifying officials, assign permission levels for appointed officials and verify and maintain the required documents that authorize those permission and access levels.
  • Create lines of accounting and corresponding budgetary Components within DTS.
  • Make frequent budgetary adjustments at the request of approving officials and program managers and routinely report budgets both quarterly and upon request for those appointed officials.
  • Provide the use of cross organization funds when requested via memorandum for use by other organizations outside of the Washington Army National Guard.
  • Evaluate the elements within the lines of accounting and budgets and make corrections to ensure that all accounting and budgetary elements function successfully.
  • Establish traveler profiles and ensure the privacy and integrity of those profiles by running reports to validate access is limited to appointed officials. Currently there are about 6000 profiles in the Defense Travel System. Load and maintain those profiles as well as update them when necessary.
  • Organize and implement training workshops monthly for appointed officials and travelers as a subject matter expert.
  • Successfully establish and managed a training program for ODTA, (Organizational DTS Administrators), NDEA (Non DTS Entry Agents), RO (Reviewing Officials), AO (Approving Officials), and travelers.
  • Routinely refresh knowledge by researching the DoD Financial Management Regulation (DoDFMR), Joint Travel Regulations, the Federal Travel Regulations, the National Guard Bureau (NGB) Business Rules, and the Washington Army National Guard Business Rules. Apply this knowledge by creating training tools such as power point presentations and Standard Operating Procedures (SOP). Assisted in updating our WAARNG Business Rules when they have been updated by USPFO.
  • Prepare briefings and formal/informal guidance to share with all levels of our Organization. Prepared guidance for our Adjutant General, our Chief of Staff, our MSC Directorates, as well as Company Commanders and travelers.
  • Have been instrumental in establishing formalizing and implementing our state level helpdesk. Have developed processes and procedures to ensure its effectiveness and to successfully support the state level helpdesk. This includes being prompt, efficient and proficient.
  • Provide troubleshooting solutions for DTS users by phone, email, or in person if necessary. Seek out the most recent updates and share those with travelers.
  • Perform audits for Travel Vouchers for regulatory compliance. Prepare reports to ensure system requirements and objectives are met. Report my findings to immediate supervisor and share those findings with the MSC, Directorates, and appointed officials to identify our successes and needs for improvement.
  • Perform monthly Audits Reports of overpayments to the DMM, CBA Specialist duties such as review the results for each transaction and invoice of the automatic reconciliation process, manually match DTS transactions that could not be automatically reconciled with an invoice, and reconciles the corrected transactions, contact the AO to coordinate amendment actions needed to match CBA transactions, acknowledges reconciled invoices, take action to correct rejected transactions that impact the ability to reconcile CBA transactions, track the efficiency of the invoice processing time, take action on rejected CBA invoices to make necessary corrections in order to re-certify the invoice for successful processing, coordinate with the CBA Administrator to ensure account data on CBA is kept current in DTS.
  • Perform or conduct research, investigate and solve problems involving reconciliations of discrepancies (Electronic Funds Transfer rejects, travel mismatches) to identify, analyze and provide solutions regarding multiple entitlements, payments to personnel in various duty statuses.
  • Involving financial services payment systems (travel, General Fund Enterprise Business Systems (GFEBS), Defense Travel System (DTS) Sorts complicated factual information and applies a variety of financial methods to resolve issues.

LOAN OFFICER

American Lake
07.1997 - 10.2008
  • Review and update credit and loan files.
  • Work with clients to identify their financial goals and to find ways of reaching those goals.
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Compute payment schedules.
  • Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
  • Handle customer complaints and take appropriate action to resolve them.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Represent the credit union at organizational and civic events.

United States Coast Guard
06.1992 - 10.1995
  • Honorable discharge from active duty
  • Assisted in search, rescue and shipboard firefighting
  • Stand watch in the Group Operations Center
  • Decorations awarded while in service: First Coast Guard Good Conduct Medal, Humanitarian Service Medal, Coast Guard Special Operations Service Ribbon, Coast Guard Restricted Duty Ribbon, Coast Guard Meritorious unit Commendation Ribbon, Secretary Outstanding Unit Medal, National Defense Service Medal.

Education

Clover Park Technical College, Pierce Community College

Skills

  • Completed DoD Financial Management Certification (Level 2)
  • Expert with Defense Travel System, Lines of Accounting, Budgets, and other financial elements
  • Extensive knowledge of Army Regulations in the DoDFMR, DODI 515431, JTR, NGB Business Rules, and Washington Army National Guard Business Rules
  • Expert in Military components and structure, with extensive knowledge of the Washington Army National Guard and Army
  • Extensive knowledge of Government Travel, Regulatory Requirements, Accounts Payable and Accounts Receivable, Payment Collection, and Cancellation Policies
  • Expert in data communications, managing research, and workflow processes
  • Extensive knowledge with International and Domestic Travel
  • Extensive knowledge of Microsoft Office

Accomplishments

  • DoD Financial Management Certification (Level 2)
  • Audit Readiness, Fiscal Law, and Ethics.
  • Yellow Ribbon Award
  • Washington Military Department Sustained Superior Performance Award

Certification

Defense Travel System DTA Course NOV 14-17 2017 Completed a weeklong advanced course for Defense Travel Administrator Training. Fiscal Law Course 2011 Completed a two day course specialized in Fiscal Law.

DoD Financial Mangement Certification (Level 2)

  • Financial Management Systems, Decision Support, Accounting Analysis, Financial Management Analysis, Budget Formulation, Justification, and Presentation, Budget Execution, Concepts, Policies, and Principles of Primary Track (Accounting, Audit, Budget, Finance Commercial Pay, and Payroll), Fundamentals and Operations of Alternate Track (Accounting, Budget, Finance and Mil & Civ Pay).
  • Audit Readiness, Fiscal Law, and Ethics.

Timeline

Lead Defense Travel Administrator

Department Of Defense
09.2018 - Current

LEAD DEFENSE TRAVEL ADMINISTRATOR

TeleSolv Inc, Army National Guard
11.2008 - 09.2018

LOAN OFFICER

American Lake
07.1997 - 10.2008

United States Coast Guard
06.1992 - 10.1995

Clover Park Technical College, Pierce Community College

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