Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Waggoner

Jacksonville,FL

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Food Server

Texas Roadhouse Restaurant
07.2019 - Current
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.

Shift Supervisor

Starbucks
10.2016 - 06.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Documented daily production and materials usage in Software to track data.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

Associates - Marketing

University of North Florida
Jacksonville, FL
12.2019

Diploma -

Bishop Kenny High School
Jacksonville, FL
05.2015

Skills

  • Proper Storage Procedures
  • Training Junior Team Members
  • Reading Comprehension
  • Conflict Resolution
  • Guest Seating Arrangements
  • Age Verification
  • Tableside Service
  • Cash Drawer Reconciliation
  • Service Prioritization
  • Corporate Standards
  • Optimizing Team Performance
  • Phone Inquiries
  • Servsafe Certified
  • Hospitality and Accommodation
  • Order Taking
  • Transactions and Cash Handling
  • Order Management
  • Order Accuracy
  • POS Systems Operations
  • Guest Relations Management
  • Cleaning and Maintenance
  • Specials Promotion and Upselling
  • Workflow Coordination
  • Warm and Friendly

Timeline

Food Server

Texas Roadhouse Restaurant
07.2019 - Current

Shift Supervisor

Starbucks
10.2016 - 06.2019

Associates - Marketing

University of North Florida

Diploma -

Bishop Kenny High School

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Carolyn Waggoner