Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Whetstone

Sylacauga,AL

Summary

Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

Vapor Thrift Store Greystone
Birmingham, AL
02.2023 - 05.2025
  • Oversaw daily cash handling procedures, reconciling discrepancies promptly.
  • Prepared detailed reports summarizing sales activities and customer feedback.
  • Ensured compliance with safety regulations throughout store premises.
  • Maintained accurate records of transactions, stock levels, and employee performance metrics.
  • Monitored sales activities to guarantee satisfactory service and quality goods.
  • Supervised team operations, providing training to enhance customer satisfaction.
  • Managed daily operations, including scheduling shifts and task assignments.
  • Resolved customer complaints promptly, addressing issues as they occurred.

Apparel Team Lead/Online Personal Shopper

Walmart Chelsea
Chelsea, AL
01.2021 - 01.2023
  • Conducted weekly meetings with apparel associates to review goals, objectives, and performance metrics.
  • Performed opening and closing duties such as setting up registers, counting cash drawers.
  • Analyzed sales data from previous weeks and months in order to forecast future demand trends.
  • Assigned tasks to staff members based on their strengths and abilities.
  • Trained new employees in store operations, customer service techniques, and product knowledge.
  • Developed a daily plan for the apparel department to ensure objectives were met efficiently.
  • Checked store displays to maintain correct amount of merchandise.
  • Evaluated performance of team members and suggested methods to improve individual productivity.

Food Service Coordinator

Coosa Valley Medical Center
Sylacauga, AL
02.2017 - 12.2020
  • Scheduled and coordinated the work of food service staff, ensuring efficient operation.
  • Ensured that all equipment was properly maintained and serviced on a regular basis.
  • Created menus and ordered groceries and supplies to meet operational needs.
  • Set up catering arrangements for corporate functions or private parties.
  • Monitored compliance with health regulations regarding food handling practices.
  • Coordinated meal delivery systems for clients requiring specialized diets.
  • Provided guidance to kitchen personnel on menu planning, portion control, presentation techniques, recipes, ingredients selection and storage methods.
  • Supervised kitchen workers engaged in preparing meals for large numbers of people at special events or functions.
  • Adhered to sanitation guidelines as established by local health department regulations.
  • Maintained updated files on nutritional values for each item served.
  • Set up, restocked and cleaned dining areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Maintained order and cleanliness of work areas to conform with health codes.

Customer Service Manager

Wal-Mart Supercenter
Sy;acauga, AL
10.2001 - 02.2015
  • Facilitated regular training sessions on new products, services, and customer service techniques.
  • Ensured prompt resolution of customer inquiries and complaints to maintain satisfaction.
  • Monitored staff performance to uphold high customer service standards.
  • Motivated staff to enhance productivity through clear expectations and performance evaluations.

Education

High School Diploma -

B B Comer
Sylacauga, AL
06-1987

Skills

  • Cash handling and sales reporting
  • Employee training and coaching
  • Inventory management and scheduling
  • Performance evaluation and conflict resolution
  • Visual merchandising and customer service standards

Timeline

Assistant Store Manager

Vapor Thrift Store Greystone
02.2023 - 05.2025

Apparel Team Lead/Online Personal Shopper

Walmart Chelsea
01.2021 - 01.2023

Food Service Coordinator

Coosa Valley Medical Center
02.2017 - 12.2020

Customer Service Manager

Wal-Mart Supercenter
10.2001 - 02.2015

High School Diploma -

B B Comer

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