Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Whitehead-Summers

Winston-Salem,NC

Summary

Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

43
43
years of professional experience

Work History

Administrative Assistant to the Deputy Director

State Of New Jersey
07.1984 - 06.2021
  • Volunteered to help with special projects of varying degrees of complexity.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Assisted in onboarding new employees, ensure a smooth integration into the team.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported executive staff through scheduling meetings, and preparing crucial documents.
  • Created and maintained databases to track and record customer data.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Executed record filing system to improve document organization and management.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Trained and mentored new employees on industry practices and business operations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
  • Created and updated records and files to maintain document compliance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.

Principal Clerk Typist

State Of New Jersey
07.1978 - 05.1984
  • Enhanced data accuracy by meticulously proofreading and editing documents for errors.
  • Assisted in implementing process improvements which led to increased operational efficiencies within the workplace.
  • Checked completed work for proper spelling, grammar, punctuation, and format.
  • Promoted effective communication channels; facilitating correspondence between staff members/departments when necessary.
  • Prepared data by compiling and sorting information.
  • Coordinated meeting logistics such as scheduling, preparing agendas, setting up conference rooms.
  • Improved office efficiency by providing administrative support to multiple departments as needed.
  • Maintained confidentiality, handling sensitive information with discretion and adhering to privacy regulations.
  • Contributed to a positive work environment by resolving conflicts and addressing employee concerns professionally and promptly.
  • Reinforced strong customer service standards; responding efficiently to inquiries from both internal/external parties.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Ensured prompt task completion by effectively managing deadlines and prioritizing assignments.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Entered data into databases in alphabetic and numerical order.
  • Prepared statistical reports with relevant company data and statistics.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Delivered services to customer locations within specific timeframes.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in a dynamic work environment.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Streamlined office operations by efficiently organizing and maintaining digital and physical filing systems.
  • Typed official correspondence and reports from handwritten notes and other information sources.

Education

Liberal Arts And General Studies

Paine College
Augusta, GA
08.1974

High School Diploma -

Atlantic City High School
Atlantic City, NJ
06.1972

Skills

  • Office Management
  • Multi-Line Phone Systems
  • Records Management
  • Attendance record management
  • Office Equipment Operation
  • Database Administration
  • Business Administration

Timeline

Administrative Assistant to the Deputy Director

State Of New Jersey
07.1984 - 06.2021

Principal Clerk Typist

State Of New Jersey
07.1978 - 05.1984

Liberal Arts And General Studies

Paine College

High School Diploma -

Atlantic City High School

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Carolyn Whitehead-Summers