Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Whitworth

Greenville,SC

Summary

Dynamic Store Supervisor with a proven track record at Lidl US, excelling in inventory management and customer service. Recognized for enhancing sales through effective team leadership and problem-solving. Committed to staff development and operational excellence, fostering a positive environment that drives customer satisfaction and boosts store performance.

Professional retail supervisor with proven track record in store management and team leadership. Adept at optimizing store operations, driving sales, and enhancing customer satisfaction. Strong focus on fostering collaborative environments, adapting to dynamic retail needs, and ensuring reliable and efficient performance. Skilled in inventory management, employee training, and customer service excellence.

Overview

7
7
years of professional experience

Work History

Store Supervisor

Lidl US
08.2019 - Current
  • Led team to ensure efficient store operations and customer satisfaction.
  • Mentored staff in best practices for inventory management and customer service.
  • Oversaw compliance with company policies, ensuring consistent high standards across the store.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Answered product questions and assisted customers in selection and checkout.
  • Enhanced customer experience through attentive service and prompt resolution of issues.

Assistant Deli Manager

Sprouts Farmer Market
06.2018 - 08.2019
  • Supervised deli operations, ensuring compliance with food safety regulations and company policies.
  • Trained and mentored staff on best practices for customer service and food preparation techniques.
  • Managed inventory control, optimizing stock levels to reduce waste and ensure product availability.
  • Developed employee schedules to align labor resources with peak business hours and customer demand.
  • Coordinated daily sales reports, analyzing trends to drive strategic decision-making for product offerings.
  • Resolved customer complaints swiftly, maintaining high satisfaction levels and fostering repeat business.
  • Collaborated with management to create promotional displays that increased product visibility and sales performance.
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.

Education

Wade Hampton High School
Greenville
01-1995

Skills

  • Inventory management
  • Customer service
  • Staff supervision
  • Multitasking and organization
  • Operations management
  • Problem-solving
  • Team building and leadership
  • Sales promotion
  • Friendly and positive
  • Policies and procedures
  • Cash management
  • Employee development

Timeline

Store Supervisor

Lidl US
08.2019 - Current

Assistant Deli Manager

Sprouts Farmer Market
06.2018 - 08.2019

Wade Hampton High School

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