Carolyn Wiggins Boyer
Upper Marlboro,MD
Summary
Communications professional with robust experience in managing internal and external communications. Extensive experience in administrating health care and operations management support. Recognized as a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments which includes technical assistance, financial tracking, training, file maintenance, logistics coordination, media outreaching. Known for securing established relationships with clients, customers and vendors and worked with several health communication projects at ICF, including Substance Abuse and Mental Health Services Administration (SAMHSA), National Institute on Alcohol Abuse and Alcoholism (NIAAA), National Institutes of Health (NIH), National Cancer Institute-Division of Cancer Prevention (DCP), Centers for Disease Control and Prevention (CDC) and National Eye Institute (NEI).
Overview
15
15
years of professional experience
1
1
Certification
Work History
Exhibitor/Fulfillment Specialist
National Institute on Alcohol Abuse and Alcoholism, NIAAA
01.2017 - 01.2025
- Traveled and attended several conferences throughout the year as an Exhibitor for the purpose of educating participants about National Institute on Alcohol Abuse and Alcoholism, (NIAAA) publication resources and materials.
- Responsible for booth set up and dismantle, managing the NIAAA booth and exhibit display throughout the conference, as well as providing summary reports for each conference and recommendations for future shows.
- Participated in media promotions, offering research and health information to the public.
- Utilized the National Institute on Alcohol Abuse and Alcoholism, (NIAAA) Order Fulfillment database system to create publication and resource orders requested by the public for the purpose of shipping materials to all parts of the United States, as well as maintaining the inventory for the NIAAA publications warehouse.
- Mentored junior staff on best practices for audience engagement and information dissemination.
Stipend Administrator
Substance Abuse and Mental Health Services Administration (SAMHSA)
01.2014 - 01.2025
- Managed the approval and distribution of stipends to Community Based Organizations (CBO), monitoring the stipend financial budget as well as responding to technical assistance requests from national organizations.
- Oversaw the stipend check payment process and distribution of planning stipend checks for 1,000+ national organizations annually on behalf of SAMHSA Communities Talk Meeting events to Prevent Underage Drinking.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
Travel and Logistical Coordinator
Division of Cancer Prevention, DCP, National Cancer Institute, NCI
01.2017 - 01.2019
- Coordinated travel and logistical itineraries for guest speakers attending health related events for the Division of Cancer Prevention (DCP), National Cancer Institute (NCI) processed and supervised the financial tracking of the participant’s expense reimbursement.
- Communicated explicit travel instructions via correspondence and telephone to travel participants for making air and ground travel arrangements as well as hotel accommodations and recommendations.
- Worked closely with the ICF travel and financial teams to ensure proper booking and per diem lodging along with meal rates were applied during the reimbursement process.
- Arranged travel and accommodation for approximately 250+ participants traveling during 2017-2019 for 35+ conferences as well as processing their expenses post meet.
Administrative/Project Coordinator
National Eye Health Education Program NEHEP, National Eye Health
01.2010 - 01.2017
- Provided administrative and data entry assistance to the Project Director and Deputy Project Director of the National Eye Health Education Program (NEHEP)/ICF contract.
- Responsible for working with a team of managers and contract staff, including technical and science writers, researchers, media specialists, communication specialists, and marketing specialists in coordinating all tasks related to the ongoing contract assignments and task orders.
- Managed all invoices submitted by vendors and prepared the appropriate forms for payment.
- Maintained the storage files for monthly and yearly reports as well as monitored the publication and warehouse inventory for NEHEP materials through the database.
- Prepared detailed reports on project progress, identifying any potential risks or areas needing improvement.
- Spearheaded initiatives that resulted in enhanced customer satisfaction ratings through exceptional service delivery.
Education
Business Administration -
Durham Business College
Skills
- Customer support specialist
- Project coordination specialist
- Health communication outreach
- Coordinating event logistics
- Financial tracking proficiency
- Team training facilitation
- Proficient in managing communication projects for Federal clients
- Expense tracking
- Customer relationship management
- Strategic promotional planning
- National conference exhibit coordination
- Proficient in data analysis
- Strong collaborator
- Strong organizational abilities
- Effective public speaking
- Client relationship management
- Proficient in Microsoft Office
- Organizational management expertise
- Strategic problem resolution
- Exhibit preparation
Certification
Federal Government Security Clearance-NIH Employee level
Timeline
Exhibitor/Fulfillment Specialist
National Institute on Alcohol Abuse and Alcoholism, NIAAA
01.2017 - 01.2025
Travel and Logistical Coordinator
Division of Cancer Prevention, DCP, National Cancer Institute, NCI
01.2017 - 01.2019
Stipend Administrator
Substance Abuse and Mental Health Services Administration (SAMHSA)
01.2014 - 01.2025
Administrative/Project Coordinator
National Eye Health Education Program NEHEP, National Eye Health
01.2010 - 01.2017
Business Administration -
Durham Business College
ICF EMPLOYMENT HISTORY
- Health Communication Associate/Specialist 2017-2025
- SAMHSA Stipend Administrator. 2014–2025
- Fulfillment/Information Specialist. 2017–2025
- NIH Conference Exhibitor 2017-2025
- Travel and Logistical Coordinator. 2017–2019
- Administrative/Project Coordinator. 2010-2017