Carolyn Wiles
South Daytona,FL
Summary
Excellent customer service and telephone skills. People oriented, outgoing, with strong attention to detail, always striving to exceed expectations. Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects.
Overview
20
20
years of professional experience
Work History
Front Desk Coordinator
Tomoka Periodontics & Implant Dentistry
12.2019 - 02.2024
- Greeted patients upon arrival and asked to complete paperwork
- Moved patients through appointments as scheduled
- Scheduled surgeries and appointments for doctors/hygienist
- Maintained patient records
- Collected payment from patients
- Collaborated with dental providers
- Managed approximately 40 incoming calls, emails and faxes per day
- Wrote and explained treatment plans with patients.
Collection Clerk/Accounts Receivable
StoneMor Partners
05.2018 - 08.2019
- Regional collections representative and customer service
- Daily telephone customer contact incoming/outgoing
- Data entry of information from customers, administrators and sales staff
- Process debit cards, credit cards, and ACH payments
Customer Service/Sales Associate
Walgreens
05.2012 - 08.2018
- Customer Service-denigrated hitter!
- Assisted customers in all departments
- Worked in photo lab\
- Received incoming trucks and vendors
- Counter sales
Real Estate Agent
Keller/Williams
01.2004 - 01.2008
- Extensive customer service
- Scheduled and set up appointments for potential customers
- Worked with new construction builders
- Prepared documents and paperwork for closings
Education
Some College (No Degree) - Mass Communications Courses
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Oakland High School
Murfreesboro, TN05.1983
Skills
- Calendar Management/Effective planning
- Extensive telephone skills
- Strong customer service
- Organized with attention to detail
- Data entry and general office
- Negotiator and problem solver
Custom
References available upon request.
Timeline
Front Desk Coordinator
Tomoka Periodontics & Implant Dentistry
12.2019 - 02.2024
Collection Clerk/Accounts Receivable
StoneMor Partners
05.2018 - 08.2019
Customer Service/Sales Associate
Walgreens
05.2012 - 08.2018
Real Estate Agent
Keller/Williams
01.2004 - 01.2008
Some College (No Degree) - Mass Communications Courses
Middle Tennessee State University
High School Diploma -
Oakland High School
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