Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Carolyn Williams
Fair Oaks,CA
Summary
Overview
15
years of professional experience
Work History
Oasis Marketing Solutions
Customer Service Representative
05.2017 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supplemental Health Care
Mental Health Technician
05.2011 - 05.2017
Job overview
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Medical Staffing Network
Medical Assistant
06.2008 - 05.2011
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Trinity CollegeFairfield, CA
from Medical Assistant
University Overview
Solano Community CollegeFairfield, CA
Associate of Arts from Psychology
University Overview
Light University Forest, VA
from Mental Health Coach
University Overview
Health Coach Institute Ma ID 83702
from Health And Life Coach
12.2022
University Overview
Skills
- Report Creation
- Retail Sales Customer Service
- Senior Leadership Support
- Microsoft PowerPoint
- Customer Relations
- Active Listening
- Issue and Complaint Resolution
- Documentation
- Call Center Operations
- Customer Understanding
- Microsoft Office
- Performance Goals
Timeline
Customer Service Representative
Oasis Marketing Solutions
05.2017 - Current
Mental Health Technician
Supplemental Health Care
05.2011 - 05.2017
Medical Assistant
Medical Staffing Network
06.2008 - 05.2011
Trinity College
from Medical Assistant
Solano Community College
Associate of Arts from Psychology
Light University
from Mental Health Coach
Health Coach Institute
from Health And Life Coach
Similar Profiles
LETICIA MICHELENALETICIA MICHELENA
Bilingual Customer Service Representative at Oasis Marketing SolutionsBilingual Customer Service Representative at Oasis Marketing Solutions
Jane CamardellJane Camardell
Telephone Research Interviewer at Oasis Marketing SolutionsTelephone Research Interviewer at Oasis Marketing Solutions
Ankur SethiAnkur Sethi
DGM (Accounts & Finance) at OM Sons Marketing Pvt Ltd. Unit of OASIS GROUP OF INDUSTIRESDGM (Accounts & Finance) at OM Sons Marketing Pvt Ltd. Unit of OASIS GROUP OF INDUSTIRES
James GundersenJames Gundersen
Acting Manager of Dispatch & Scheduling at Northern California Power Agency (NCPA)Acting Manager of Dispatch & Scheduling at Northern California Power Agency (NCPA)
Jordan MayfieldJordan Mayfield
Plumbing Technician at Preferred Plumbing & DrainPlumbing Technician at Preferred Plumbing & Drain