Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certifications Awards
References
Volunteer Experience
Affiliations
Art work, sewing, reading
Languages
Work Availability
Quote
Timeline
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Carolyn Grace Wolf-Flores

Carolyn Grace Wolf-Flores

San Ramon,CA

Summary

Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.

Overview

16
16
years of professional experience

Work History

Chief Operations & Marketing Consultant

RN Monarchs USA
remote, Philippines
02.2023 - Current
  • Implemented applicant tracking systems to efficiently monitor candidate progress throughout the recruitment process.
  • Collaborated with healthcare organizations to identify specific staffing needs and provide qualified candidates in a timely manner.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Enhanced candidate placements by conducting thorough screenings and interviews to determine the best fit for nursing positions.
  • Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Developed and implemented plans to improve recruitment process.
  • Reduced recruitment costs by implementing innovative sourcing strategies, including social media outreach and networking events.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Utilized advanced search techniques within online databases such as LinkedIn Recruiter or Indeed Resume to identify passive candidates for hard-to-fill nursing roles.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

HR Advisor, Recruiter, On Boarding Specialist

Futures-Explored, Inc.
09.2021 - 01.2023
  • A Non-profit organization providing day-services to adults with intellectual and developmental disabilities
  • Provided HR generalist support in recruitment, onboarding, benefits administration, employee relations, training/staff development and wellness
  • Educated staff on employee benefit programs, including Employee Assistance Program (EAP), and other health and wellness benefit offerings
  • Assisted with processing I-9s; verifies I-9 documentation and maintenance of I-9 files.
  • Oversaw career and job fairs to connect students with area schools and employers.
  • Produced detailed reports outlining key issues and proposed solutions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.

Program Director

ASEB (Alzheimer’s Services of the East Bay) Mission of San Jose
03.2019 - 06.2021
  • A non-profit organization providing day-program services and care to adults with cognitive challenges
  • Reported directly to CEO, responsible for overall performance of the Fremont center
  • Oversaw staff schedules and assignments to handle programming demands.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Implemented organizational guidelines and policies to ensure compliance with all government regulations in alignment with ASEB’s mission and vision
  • Performed Human Resources (HR) duties such as recruitment and training of employees, payroll management, employee development training programs and safety management
  • Represented ASEB to local functions as directed by the CEO.

Senior Recruiter/HR Assistant

Sedaa Corp
07.2014 - 02.2018
  • Domestic and Global Recruitment Agency
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
  • Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
  • Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Developed and implemented plans to improve recruitment process.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Advertised job opportunities on social media platforms and job boards.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Implemented innovative recruiting techniques to attract top talent in a competitive market.
  • Coordinated schedules to arrange management interviews with applicants.
  • Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
  • Reduced time-to-fill metrics by implementing efficient applicant tracking systems and prioritizing high-impact roles.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed the company’s HIRIS (Hire Right)
  • Proficient in Word, Google calendar, Gmail, Excel, PowerPoint and recruiting software (Indeed, LinkedIn, Monster, DICE, Glassdoor, Zip Recruiter, etc.)
  • Temp assignments:
  • HR Assistant, Amazon Music, SFO, Processed I-9 verification (USCIS system E-Verify), used various candidate-tracking such as Beeline, SalesForce, Field Glass, PeopleSoft, People Capital.
  • HR Assistant, UPS San Ramon building (the hub of the Walnut Creek and Pleasanton Centers), $2 million operation, used internal and external systems and network (Oracle and AE) to source hundreds of candidates for hiring managers' employment selection, conducted interviews of 20+ applicants per day to supply the urgent manpower needs for UPS warehouses in the East Bay, sourced and processed over 500 candidates to fill permanent jobs, as well as seasonal workers for the peak season (from August-December 2018), successfully screened over 300 new hires within a four-month period, authorized representative of the HR supervisor and HR manager to the employees, warehouse supervisors and District Manager when the HR management team.

Assistant Director, Risk & Safety Management

Unified Care Services (UCS)
03.2008 - 07.2014
  • A large long-term healthcare provider of SNF facilities in southern CA and AZ.
  • Performed various HR/Risk Management duties under the supervision of the CEO and Risk & Safety Management Director
  • Administered the Injury, Protection and Prevention programs in 14 SNF healthcare facilities.
  • Conducted confidential onsite investigations to verify Workers Comp and EDD claims
  • Authorized to represent the company in workers compensation insurance provider quarterly meetings and EDD hearings
  • Conducted government mandated staff development seminars (sexual harassment, job safety, elder abuse, etc.)
  • Monitored facility-wide activities and prepared quarterly reports to CEO and Director regarding HR issues and incidents.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Created and updated records and files to maintain document compliance.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations in all 14 facilities.
  • Implemented effective conflict resolution strategies for resolving issues among employees and staff.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Masters in Human Resources Management - Human Resources Management

Walden University
Minneapolis, MN
09.2017

Masters in Psychology - Organizational Behavior & Development

Cal State Hayward East Bay University
Hayward, CA

Bachelor of Science - Communications

Silliman University
Philippines
1982

Skills

  • Google Suite
  • ATS/HRIS: AE (Automated Employer), People Capital, HireRight, Beeline (Amazon), Fieldglass (PG&E)
  • Online Job Search Engines: LinkedIn, DICE, Monster, Indeed, Zip Recruiter, Glassdoor
  • Compassionate communication
  • Compassionate Care
  • CPR/AED
  • Behavior redirection
  • Relationship Building
  • Problem-Solving
  • Contract Negotiation
  • Unemployment Claims
  • Employment Record Verification
  • Human Resource Information System HRIS
  • Report Generation
  • Recruitment and hiring
  • ADP
  • Employee Development
  • Customer Relations
  • Labor law knowledge
  • Training programs
  • Onboarding Coordination
  • Maintains confidentiality
  • Coaching and Mentoring
  • Employee Referral Programs
  • Negotiation
  • Exit Interviews
  • HR Policies Compliance
  • Fluent in English, Pilipino
  • Hiring and Onboarding
  • Background Checks
  • Business Planning
  • Lead Generation
  • Verbal and Written Communication
  • Team Leadership
  • Customer Relationship Management
  • Staff Management
  • Employee Training
  • Time Management
  • Key Performance Indicators (KPI)
  • Managing Terminations
  • Complex Problem-Solving
  • Budget Controls
  • Managing Appointments
  • Managing Reception
  • Issue and Conflict Resolution
  • Scheduling and Coordinating

Accomplishments

  • Recruited over 300 contractual workers within 3-months for UPS San Ramon Hub through effectively helping with staffing and HR duties.
  • Documented and resolved Workers Compensation claims which led to 10% decrease in open claims.
  • Collaborated with the Risk Management team of UCS in the development of training program (sexual harassment, elderly abuse, diversity and inclusion).
  • Supervised team of 50 staff members as CEO of privately owned staffing companies.

Certifications Awards

  • Paralegal Studies (1999) San Francisco, CA
  • Medical terminology, medical billing, PAS, Pittsburg, CA
  • ESL (teaching English as a Second Language to non-English speaking people) UC Berkeley Extension, Berkeley, CA 2006.
  • City Mayor’s Award to GQE Training School, for providing training, career development and job placement of over 1,000 local college graduates (GQE was owned and operated by me, 2008)
  • PHR, pending

References

  • Leticia Wieisner, 408-561-2086, wiesner.leticia@gmail.com
  • Calvin Peterson, 925-915-0274, calvinpeterson@gmail.com
  • Teresita Inton, 209-400-5306, imiat19@yahoo.com

Volunteer Experience

  • Member, Women’s Group through CCC, San Ramon, CA (Wednesdays)
  • Founder, The Connection Portals, an online global platform for volunteers to provide support, engagement and counseling to people who are lonely and needing to make safe emotional connection.
  • Creator/Moderator, ZoomOutGloom, this is a local online support group for adult women to combat isolation during the pandemic.
  • Vice President, TFC civic group, affiliated with CUMC (TFC is a cross-cultural organization that meets on Saturdays for spiritual fellowship and community service)
  • Layman Speaker of CUMC (trained to lead and speak within the CUMC organization)
  • Lead Volunteer at Rosewood Care Center, Pleasant Hill, CA (provides socialization and comfort to a group of elderly residents, every 3rd Saturday of the month)
  • Volunteer at Stone Brook Facility, Concord, CA (provides music and socialization to a group of elderly residents during special events: Christmas, Valentines, Father’s Day, Mother’s Day, as requested)
  • Volunteer for Winter Nights, CUMC, Concord, CA (provides meals and shelter to homeless families during the winter months)

Affiliations

  • SHRM
  • Fil-Am
  • HRM

Art work, sewing, reading

I enjoy reading non-fiction books for self-development and making artwork for gifts.

Languages

English
Full Professional
Pilipino
Native or Bilingual
Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Chief Operations & Marketing Consultant

RN Monarchs USA
02.2023 - Current

HR Advisor, Recruiter, On Boarding Specialist

Futures-Explored, Inc.
09.2021 - 01.2023

Program Director

ASEB (Alzheimer’s Services of the East Bay) Mission of San Jose
03.2019 - 06.2021

Senior Recruiter/HR Assistant

Sedaa Corp
07.2014 - 02.2018

Assistant Director, Risk & Safety Management

Unified Care Services (UCS)
03.2008 - 07.2014

Masters in Human Resources Management - Human Resources Management

Walden University

Masters in Psychology - Organizational Behavior & Development

Cal State Hayward East Bay University

Bachelor of Science - Communications

Silliman University

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Carolyn Grace Wolf-Flores