Carolyn Woods

• Managed and cared for flowers and plants in commercial office buildings

* Work Part-time-5 hours per month.

* Guide up to 20 people on short and long

walks.

Enhanced guest experience by providing

informative and engaging guided tours.

• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Built personal relationships with guests to promote positive experiences.
• Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.

• Work full-time-35 hours per week
• Provide instruction for students in grades Pre-K- to 12th grade in core subject areas.
• Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
• Monitor student behavior and administer discipline as needed.
• Enforce school and class rules to maintain order in classroom.

Worked Part-time, 10-20 hours per week.

• Worked in an outbound call center from home
• Interviewed clients on their health status for COVID-19 and provided guidance and resources
• Enhanced data accuracy by conducting thorough and detailed field interviews.
• Displayed excellent interpersonal skills when interacting with diverse populations during field interviews.
• Handled difficult situations tactfully during interviews while maintaining a professional demeanor throughout.
• Extensive experience working with software program: SalesForce

• Worked Part-Time, 20-30 hours per week.
• Entered accurate interview data into a database and follow policies and procedures for maintaining records
• Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
• Provided information about COVID-19 virus and symptoms, and offer public health guidance on quarantine protocols.
• Utilized Bilingual Spanish skills.

• Worked Part-time, 10 hour per week.
• Supported chess coach in classrooms and chess clubs in 15 public and parochial schools
• Hired for classroom management skills specifically to work with students from Pre-K to high school with behavior management challenges
• Successful in managing over 200 students, some with ADHD, to be engaging and increase their capacity to learn chess
• Monitored student progress and provided individualized instruction to meet student needs and goals.
• Worked one on one with a disruptive student who quickly became focused and engaged in chess
• Successful in role as chess coach assistant and received verbal commendation from five chess coaches that my presence was “like a breath of fresh air.” Five previous chess coach assistants resigned.
• Monitored student progress and provided individualized instruction to meet student needs and goals.

• Worked Full-time, 40 hours per week.
• Utilized customer service skills to conduct interviews and determined continued eligibility for Section 8 housing assistance
• Provided case management services and crisis counseling to 20-30 families per month.
• Educated and counseled tenants on their rights and responsibilities in the Housing Choice Voucher Program
• Advocated for clients on housing issues with more than 70 property managers
• Documented client progress and activities in accordance with agency policies and procedures.
• Maintained strict confidentiality when handling sensitive personal information, adhering to privacy regulations throughout all aspects of casework.
• Conducted annual recertifications to ensure continued eligibility for program participants while updating necessary documentation accordingly.

• Worked Full-time, 30 hours per week.
• Interviewed applicants and determined eligibility for public benefit programs for 44 county residents in Arlington County’s homeless shelter
• Referred clients for medical services as needed
• Facilitated monthly housing meetings
• Served on an interdisciplinary social services team to advocate services for multi-lingual homeless clients
• Served on Arlington County’s 10-year plan task force to end homelessness.

• Worked Full-time, 40 hours per week.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Processed and determined appeal decisions on cases for disaster assistance
• Selected to serve on task force for determining eligibility for assistance after 9/11 disaster based on excellent customer services rendered to clients
• Used fluency in Spanish as a customer service representative at inbound and outbound call center for diverse clientele.