Carolyn Y Toombs
Meridian,ID
Summary
Results-driven Business Analyst with over 12 years of experience in documenting and implementing project business requirements. Demonstrates strong interpersonal and communication skills, fostering teamwork and commitment to achieve organizational goals. Proven ability to adapt to changing environments while maintaining focus on delivering high-quality solutions. Career aspirations include leveraging extensive expertise to drive strategic initiatives within a dynamic organization.
Overview
26
26
years of professional experience
Work History
Business Analyst
TEK Systems
Boise, ID
01.2012 - 01.2014
- Contract employee to HP Boise campus for support and development analysis of Internal and External Customer Support web sites
- Worked closely with Business Partners and Project Manager using AGILE methodology to determine business requirements to meet business and corporate goals for Customer Support
- Participated in Agile Story development to define user stories from business requirements
- Completed smoke testing in preparation of User Acceptance Testing
- Worked with QA team for validating development changes to meet requirements of Business Partners and HP Corporate requirements
- Worked with developers on support and design requirements
- Monitored release planning and development through Sprint completions
- Tracked and assigned as needed incident tickets for application support
- Completed troubleshooting of application incident tickets as required
- Completed documentation of troubleshooting requirements as well as for knowledge transfer
Business Analyst
Maxis Group
Scottsdale, AZ
01.2011 - 01.2012
- Contracted through Maxis Group with 3M in support of the analysis and development of a 3M Motor Vehicle systems application for the State of Idaho, Transportation Department
- Worked with a business and development team to define business requirements and rules towards completing the application customizations for product implementation
- Participated in requirements review and analysis sessions with BA and Client team to define and document client business requirements
- Presented application functionality in JAD design sessions with BA and Client team for refining requirements into business rules
- Created use cases, for review and approvals by peers, technical team and clients, using Top Team
- Completed peer review of use cases
- Participated in turnover discussions with development team to hand off business rules and configuration values
- Created data flow and process model diagrams using Microsoft Visio
- Created screen mock-ups for use cases utilizing Visual Studio Express
- Completed and verified traceability within use cases and diagrams/data models
- Traveled, as needed, for client needs and collaboration within the development and analysis team
Sr. Business Consultant Professional
CSC (Covansys)
Falls Church, VA
01.2003 - 01.2011
- As an IT Business Analyst consultant, I worked with various clients including Sears, The Gap and Palo Verde Nuclear Generating Station to elicit business rules and requirements for software development projects
- The projects varied from small application support to large multimillion dollar projects
- My main duties included identifying IT project business requirements, documenting requirements and processes, from project initiation through application implementation
- Created test plans and test cases, translated business needs for developers understanding
- Facilitated meetings between business partners, stakeholders, sponsors and IT team members for requirements gathering and project overview both on-site and remotely
- Completed gap and business case analysis for IT project review
- Lead analyst on small support projects to large multimillion dollar projects, meeting both time and resource goals
- Used Visio to create data modeling, data processing and data flow design documentation
- Worked within various business environments, backgrounds, business types (retail industry to nuclear power generation)
- Created and tracked change management documentation and activity
- Completed Gap Analysis and prioritization for estimation of project costs and resources
- Created test plans, test cases/scripts and logged testing defects for integration and acceptance testing
- Completed problem/issues tracking log for use in completing problem resolution
- Created project documentation using each clients’ SDLC methodologies
- Created traceability matrix for requirements tracking from inception to implementation
- Organized and booked my travel needs to all client work sites throughout project duration
- Review of technical documents for updates/revisions
Business Analyst
Sears BTC
Boise, ID
01.1998 - 01.2003
- Business requirements documentation, stop gap analysis, software development testing and end user training on PeopleSoft supply chain and order management project from initiation to implementation and post implementation support
- Lead business analyst on SEARS Commercial Sales Application development, implementation and support team using PeopleSoft 7.5 relational database
- Researched business rules and defined business processes
- Analyzed and documented business requirements
- Gap Analysis participation and documentation
- Determined best solution to business issues relating to PeopleSoft application
- Provided remote and on-site business support
- Reviewed end user training documentation for possible revisions
- Provided on site end user training
- Coordinated and led IT efforts for annual Client Inventory effort using PeopleSoft Inventory application
- Created white paper on Inventory processes and requirements
- Prepared and implemented test cases for integration, acceptance and quality assurance of software development
Mortgage Servicing Manager I
US Bank Home Loans
Boise, ID
01.1988 - 01.1998
- Managed 10 associates with the daily mortgage collection, bankruptcy, foreclosure and real estate owned marketing activities
- Provided reports to management and investors
- Sustained record low delinquency ratios during my tenure
- Compliance with State/Federal government regulations and investor requirements
- Followed legal document provisions as required by state laws
- Implemented and completed monthly reporting
- Completion and follow up of mortgage insurance claims to HUD, VA and PMI companies
- Managed 10 associates responsible for mortgage collections, bankruptcies, foreclosures, REO service and sales, claims for reimbursement from HUD, VA and PMI companies
- Completed quality control loan file analysis on portfolios of loans purchased for servicing
Education
Associate Degree - General Studies/Computer Science
Treasure Valley Community College
Ontario, OregonSkills
- Site Work Management System (SWMS)
- Quality Assurance
- Client relationship management
- Team collaboration
- Attention to detail
- Time management
- Microsoft Office Suite
- Problem-solving
- User acceptance testing
- Test case scenarios
- Verbal and written communication
- Requirements gathering
- Business process modeling
- Business process mapping
- Business solutions development
- Business process improvement
- Gap analysis
- Customer needs assessment
- Consulting
- Data mining
Training
- Q/A Testing
- Information Engineering Methods for Business Area Analysts
- Applying Use Cases
- Business Analysis Solution
- Business Analyst Body of Knowledge (BABOK)
- KAIZEN Concept for Improvement
- Functional Case and Gap Analysis
Affiliations
- Reading
- Camping
- Travel
- Golf
- Bowling
Timeline
Business Analyst
TEK Systems
01.2012 - 01.2014
Business Analyst
Maxis Group
01.2011 - 01.2012
Sr. Business Consultant Professional
CSC (Covansys)
01.2003 - 01.2011
Business Analyst
Sears BTC
01.1998 - 01.2003
Mortgage Servicing Manager I
US Bank Home Loans
01.1988 - 01.1998
Associate Degree - General Studies/Computer Science
Treasure Valley Community College
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