Carolyn Ziadeh
Lebanon,Maine
Summary
Astute Trauma Abstractor with over 25 years of medical experience with Parallon seeking to take on a new challenge as a Neuroscience Abstractor 2. With several years of working within the Emergency Department environment, I have a strong working knowledge of medical terminology, procedures and processes that occur there. I also have the management experience from supervising a Family Practice and Urgent Care of 40+ employees. I currently work as a Trauma Abstractor, which is a job I love. I have AAPC ICD coding course work along with certification in AIS trauma coding. I have an excellent production percentage with a high accuracy of 98.9%. I am detail-oriented and able to learn new concepts quickly. I am a hard working and dependable employee and would be a strong asset to your workforce.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Trauma Abstractor
Parallon
San Antonio, TX
07.2020 - Current
- Reviewed medical records to ensure accuracy of trauma registry data entries.
- Performed complex coding tasks using ICD-9 and 10 codes in accordance with established protocols. Used current AIS coding with 99% accuracy.
- Participated in quality improvement initiatives designed to improve patient safety outcomes.
- Assisted in developing policies within Santa Clara County, while attending Trauma Registry monthly meetings, along with presenting cases for education with fellow Trauma Level 1 hospitals.
- Attended meetings, conferences, seminars, workshops and other training sessions related to trauma registry operations and management.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Completed day-to-day duties accurately and efficiently. Maintained a 120% productivity along with a 98.8% accuracy.
- Did weekly/monthly/yearly reporting to TQIP, County and Parallon/HCA vendors.
- Educate new employees in CDM registry and trauma registry processes.
Practice Coordinator
Parallon
Wakefield, NH
09.2018 - 07.2021
- Reviewed invoices for accuracy prior to payment processing.
- Developed processes to streamline workflow within the practice.
- Served as a liaison between the practice and third party payers when resolving issues related to reimbursement or claims denials.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Responsible for accurate payroll submissions for 40+ employees.
- Assisted with development of regulatory compliance systems.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks. Instructed outside vendors .
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Ordered supplies needed and kept tabs on inventory levels.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Health Unit Coordinator
Parallon
Rochester, NH
01.1999 - 09.2018
- Created spreadsheets and reports from data gathered from patient files.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Recruited, hired and trained new medical and facility staff.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained updated knowledge through continuing education and advanced training.
Manual Underwriter
Liberty Mutual
Portsmouth, NH
09.1989 - 09.1997
Education
Bachelor of Arts - Finance
Franklin Pierce University
Rindge, NHBachelor of Arts - Business Management
Plymouth State University
Plymouth, NHSkills
- Analyzing Data
- Data Interpretation
- Quality Assurance
- Medical Terminology
- Productivity and Accuracy
- Knowledge of Hospital Procedures
- Certified in Trauma Registry CAISS
- ICD coding course completion
Certification
- CAISS certification
- AAPC coding coursework
Timeline
Trauma Abstractor
Parallon
07.2020 - Current
Practice Coordinator
Parallon
09.2018 - 07.2021
Health Unit Coordinator
Parallon
01.1999 - 09.2018
Manual Underwriter
Liberty Mutual
09.1989 - 09.1997
Bachelor of Arts - Finance
Franklin Pierce University
Bachelor of Arts - Business Management
Plymouth State University
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