Ethos
Carolyn Dorn
Aliquippa,PA
Summary
Program Coordinator with advanced-level expertise in continuing education. Manages all aspects of program development, including fiscal management and strategic planning. Demonstrated leadership skills leveraged to drive teams toward success and sustain organizational missions. Accomplished Program Coordinator offering a 9-year record of success in managing high-quality programs in dynamic business environments. Analytical problem solver and exceptional decision-maker. Enthusiastic and eager to contribute to team success through challenging work, diligence, and excellent organizational skills. A clear understanding of Microsoft Office products and training in Education, Administration, and Motivated to learn grow, and excel in the education industry.
Overview
27
27
years of professional experience
Work History
Program Coordinator
UPMC
02.2014 - Current
- Oversee, plan, and provide continuing education credits/ programs to UPMC Nurses, Social Workers, and Pharmacists
- Review and approve required documentation throughout planning, implementation, and evaluation to assure compliance with regulatory requirements and UPMC policies and procedures
- Support use of diverse professional accreditation and other strategies to align continuing education with new models of care that provide broad scope of health professionals
- Provide ongoing staff development including personalized and department level interventions
- Develop online training module for Nurse Planners that is accessible to both internal and external nurse planners
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Organized and managed program development from conception through successful execution
- Addressed and resolved technical, financial, and operational concerns by collaborating with team members and directors
- Maintained tight production timetables and quality standards to give audiences exceptional offerings
- Public Speaking - University of Pittsburgh Health Career Scholars Academy
Real Estate Agent
Berkshire Hathaway HomeServices
12.2015 - 02.2020
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
- Coordinate property closings, overseeing signing of documents and disbursement of funds
- Function intermediary in negotiations between buyers and sellers,
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services and other marketing techniques
- Accompany buyers during visits to and inspections of property, advising on suitability and value of homes visiting
- Arrange meetings between buyers and sellers when details of transactions need to be negotiated
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
- Contact property owners and advertise services to solicit property sales listings
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Wrote listings detailing and professionally highlighting property features to increase sales chances
Academic Support Coordinator
UPMC - Western Psychiatric Institute and Clinic
02.2012 - 02.2014
- Perform administrative support for physician credentialing and reappointment of physician staff
- Independently coordinate all aspects of Didactic Curriculum for each of five resident years (total of eighty-two residents)
- Responsible for planning, creation, and implementation of Clinical Evaluations for all resident rotations
- Complete Reimbursements/disbursements
- Camtasia Recordings and Editing
- Standardized office structures and processes to promote collaboration and increased performance
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Director Of Guidance
Warren County Public Schools
06.2009 - 05.2011
- Consulted and collaborated with families and outside agencies to support student needs
- Worked collaboratively with counseling colleagues, teachers, deans, and other administrators
- Participated in professional development to remain current with school counseling practices and led team development
- Collaborated with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
- Participated in professional development to remain current with school counseling practices and led team development.
- Mentored new counselors by sharing expertise and providing guidance regarding effective strategies for supporting students'' academic, social-emotional, and career development needs.
- Coordinated standardized testing administration at school level, ensuring compliance with district policies and procedures while minimizing disruptions to instructional time.
- Streamlined processes within guidance department by introducing new technologies that improved efficiency and record-keeping accuracy.
- Developed individualized educational plans for students with special needs, facilitating their access to appropriate accommodations and services.
- Deployed data to show impact of school counseling program on student achievement, attendance and behavior.
- Established positive school culture by implementing proactive initiatives addressing social-emotional well-being and academic achievement.
- Recognized and understood students' individual interests that translated into meaningful academic and post-secondary plans.
- Implemented data-driven strategies to identify areas of improvement within guidance department, leading to targeted interventions for at-risk students.
- Enhanced student support services by developing comprehensive guidance programs tailored to individual needs.
- Addressed crisis situations promptly by providing immediate intervention support for students experiencing emotional distress or other challenges affecting academic performance.
- Managed team of counselors, ensuring they received ongoing training and support in order to effectively serve students'' diverse needs.
- Partnered with community organizations to provide students with valuable resources and opportunities for personal growth outside classroom setting.
- Consulted and collaborated with families and outside agencies to support student needs.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Guidance Counselor
Lancaster County Public Schools
07.2006 - 05.2009
- Promoted effective public relations through participation in community activities
- Oriented new student to school procedures, scheduling, and services available
- Reviewed and discussed new students' academic credentials, interests, and educational goals
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations
- Met with enrolled students to confirm success and identify problem areas
- Implemented career counseling path mandated by state, collaborating with parents and students to implement new parent-teacher conference approach while implementing community volunteer tutoring program
- Managed caseloads efficiently while maintaining accurate records of all counseling sessions and interventions provided.
- Empowered students to take ownership of their education by teaching self-advocacy skills and fostering decision-making abilities.
- Conducted presentations at parent meetings, providing information on available resources and strategies for supporting student success.
- Facilitated group sessions focused on topics such as stress management, academic skills development, career exploration, or relationship-building techniques.
- Addressed barriers to learning by collaborating with special education team members to create customized educational plans for each student.
- Implemented data-driven decision making practices that informed program planning efforts based on identified trends in student achievement data.
- Led professional development workshops for educators on topics such as classroom management strategies or mental health awareness initiatives.
- Improved school climate by implementing proactive intervention programs that addressed bullying, drug use, and mental health issues.
- Assisted students in setting realistic goals, creating action plans, and tracking their achievements.
- Organized career fairs and workshops to expose students to various professional opportunities and prepare them for post-secondary education.
- Offered crisis intervention support for students experiencing emotional distress or other personal challenges.
- Developed strong relationships with community partners, enhancing availability of resources for students and families.
- Served as liaison between parents, teachers, administration, and outside agencies to ensure effective communication regarding student needs.
- Collaborated with teachers to develop strategies for improving student behavior and academic success.
- Evaluated student needs through assessments, identifying areas for growth and providing targeted interventions when necessary.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Partnered with parents and guardians to promote student success in school environment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Identified and addressed concerns of incoming students and parents.
- Advocated for students to access available resources.
- Collaborated with parents and teachers to help students reach potential.
Behavioral Specialist / Mobile Therapist
Community Alternatives, Inc
03.2005 - 05.2006
- Responsible for designing and directing the implementation of behavior modification intervention plans in collaboration with other treatment plan members
- Identified behavior goals and intervention techniques, while recommended non-aversive behavioral change methods
- Supervision of Therapeutic Staff Support personnel
- Worked with interdisciplinary treatment team to develop treatment plans
- Completed full behavior assessments to determine best courses of actions
- Identified issues, analyzed information, and provided solutions to problems
- Developed positive relationships with students, fostering trust and encouraging growth in social skills.
- Implemented evidence-based practices to decrease negative behaviors and increase pro-social skills in students.
- Reduced instances of classroom disruptions through proactive behavioral interventions.
- Supported students with emotional and behavioral disorders by creating tailored coping strategies.
- Coordinated community resources for families, connecting them with relevant support services as needed.
- Worked closely with interdisciplinary teams to develop comprehensive support plans for at-risk students.
- Provided crisis intervention services during critical situations involving emotionally distressed or volatile individuals.
- Collaborated with educators to create a supportive learning environment for all students.
- Interviewed patient and family to obtain psychosocial history.
- Consulted with school staff to address any barriers hindering the implementation of effective behavior supports.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Evaluated the effectiveness of behavior intervention plans, making adjustments as needed based on data analysis.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Crafted Behavioral Intervention Plans for individual students.
- Maintained open lines of communication between school personnel, family members, and outside service providers regarding student needs.
Family Group Decision Making Coordinator / Prevention Specialist
Community College of Beaver County
12.2000 - 01.2005
- Responsible for developing Implementation Team to create policies and procedures
- Facilitate Family Group Conference
- Bring together all members of conference, from family to service providers
- Responsible for providing education, support, training, and referral services to clients, including individuals, families, schools, and communities
- Wrote Safe and Drug Free Schools grant for district
- Facilitator of academics for summer job training enrichment program
- Crisis Intervention
- Provided initial truancy assessment of students K-12
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs
- Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments
- Provided counseling and support to clients with drug and alcohol abuse issues
Program Supervisor / Child Care Specialist
Mars Home for Youth
12.1999 - 12.2000
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Upheld strict compliance with internal policies and external regulations governing the program's activities, ensuring all operations ran smoothly without legal issues or complications.
- Directed team of 13 personnel, overseeing records, performance, and quality assurance.
- Developed strong relationships with community partners to secure resources and support for various programs.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Achieved timely completion of daily tasks while balancing multiple priorities related to child supervision, meal preparation, and activity planning.
Executive Secretary / Customer Service Representative
Trans Union LLC
09.1997 - 12.1999
- Filing, clerical duties, Human Resource point person daily
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Strengthened relationships with clients through attentive service and prompt issue resolution.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining high level of performance under pressure.
- Oversaw organization of high-profile corporate events, ensuring flawless execution and guest satisfaction.
Education
Master of Education (M.Ed.) -
Duquesne University
Pittsburgh, PA05.2003
Psychology (BA) - Psychology
Carlow College
Pittsburgh05.2000
Skills
- Program management
- Strategic planning
- Program optimization
- Process improvements
- Report generation
- Training coordination
- Report preparation
- Staff development
- System enhancement
- Team oversight
- Problem-solving
- Attention to detail
- Customer service experience
- Critical thinking
- Active listening
- Multitasking
Accomplishments
Nominated for "Rookie of the Year" 2012
Nominated for "Going Above and Beyond" 2023
Timeline
Real Estate Agent
Berkshire Hathaway HomeServices
12.2015 - 02.2020
Program Coordinator
UPMC
02.2014 - Current
Academic Support Coordinator
UPMC - Western Psychiatric Institute and Clinic
02.2012 - 02.2014
Director Of Guidance
Warren County Public Schools
06.2009 - 05.2011
Guidance Counselor
Lancaster County Public Schools
07.2006 - 05.2009
Behavioral Specialist / Mobile Therapist
Community Alternatives, Inc
03.2005 - 05.2006
Family Group Decision Making Coordinator / Prevention Specialist
Community College of Beaver County
12.2000 - 01.2005
Program Supervisor / Child Care Specialist
Mars Home for Youth
12.1999 - 12.2000
Executive Secretary / Customer Service Representative
Trans Union LLC
09.1997 - 12.1999
Master of Education (M.Ed.) -
Duquesne University
Psychology (BA) - Psychology
Carlow College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid time offHealthcare benefitsPaid sick leave401k matchQuote
If you can dream it, you can do it.
Walt Disney
Software
Office
SharePoint
PowerSchool
Languages
English
Native or Bilingual
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