Overview
Work History
Education
Skills
Timeline
Generic

Carolyna Kemunto

New York,NY

Overview

19
19
years of professional experience

Work History

Host

CORE: CLUB
04.2025 - Current
  • Provide personalized greetings and farewells to high-profile clientele.
  • Built guest rapport through attention to detail—learning names, dining preferences, allergies, and special occasions to create memorable moments.
  • Managing reservations, table assignments, and guest flow using SevenRooms while coordinating smoothly with FOH and BOH teams.
  • Provide concierge-style service—offering personalized recommendations, facilitating requests, and supporting guest needs with discretion.
  • Maintain an organized, polished front desk presence, ensuring brand-aligned ambiance and communication at all times.

Social Worker

Miss Africa 2016
08.2016 - Current
  • Social Activities

    2016. Environmental Ambassador for Kenya on Miss Africa (representing Kenya).
    2016. Founder of Green Gang Africa (organization in Kenya for environmental awareness).
    2016-2022. Hosting tree planting events and river cleanups.Professional Experience

Hostess/Server

Serafina Restaurant
04.2022 - 11.2023
  • Designing and implementing seating chart appropriately
  • Communicate with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and guest concerns promptly addressed.
  • Assist servers, delivery and take out personnel by taking orders during busy hours
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Maitre D'

Barbes restaurant Hoboken
05.2018 - 08.2019
  • Built positive relationships with other front-of-house and kitchen staff.
  • Delegated work to staff, setting priorities and goals.
  • Created seating charts for large groups or private events.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Explained goals and expectations required of trainees.
  • Served as liaison between front-of-house staff and management team for communication purposes.
  • Coordinated with kitchen staff to ensure food was served in a timely fashion.
  • Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
  • Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.

Sales Associate

Dasani water company kenya
11.2006 - 11.2008
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed promotional strategies to increase sales volume.
  • Provided accurate information about products, prices and services.
  • Worked with fellow sales team members to achieve group targets.
  • Conducted inventories on a regular basis to track stock levels.

Education

Diploma - Hospitality Administration And Management

Kenya Utalii College
Nairobi Kenya
11-2012

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Team player mentality

Timeline

Host

CORE: CLUB
04.2025 - Current

Hostess/Server

Serafina Restaurant
04.2022 - 11.2023

Maitre D'

Barbes restaurant Hoboken
05.2018 - 08.2019

Social Worker

Miss Africa 2016
08.2016 - Current

Sales Associate

Dasani water company kenya
11.2006 - 11.2008

Diploma - Hospitality Administration And Management

Kenya Utalii College

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