Summary
Overview
Work History
Skills
Accomplishments
Featured Skills
Awards
Interests
Timeline
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Carolyn Bee Hunter

Summary

Proven leader and skilled bartender with a track record of improving quality and performance in dynamic environments. Seamlessly combines industry expertise with exceptional teamwork and a commitment to providing excellent guest service. Prioritizes enhancing the dining experience for all, consistently delivering outstanding results.

Overview

16
16
years of professional experience

Work History

Bartender/Server/FOH Manager

MSP Ventures/Zona Cocina
02.2024 - Current
  • Contributed to a positive work environment through effective teamwork and communication.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

Peoples Organic
08.2022 - 02.2024
  • Excelled in maintaining performance standards amidst fast-paced conditions
  • Cultivated guest relationships, ensuring retention of frequent travelers as regular clients
  • Praised consistently for fostering a collaborative and unified work environment
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server/Restaurant General Manager

Bourbon Butcher
06.2020 - 08.2022
  • While I was hired as a server, I was also hired to oversee shift operations and train staff due to my extensive prior experience
  • Acknowledged by management and clients for exceptional service at Bourbon Butcher
  • Demonstrated keen business acumen by determining optimal server staffing needs
  • Recognized by management and team members for professionalism and reliability
  • Assigned leadership responsibilities as general manager starting August 2021
  • I developed a culture of training and improvement in the restaurant
  • Continuously met management goals by aligning ratios with expectations
  • Lowered inaccuracies for all types of orders, with particular attention to improving to-go transactions
  • Instructed staff on effective phone communication methods during training
  • Cultivated warm relationships with regular customers.

Server/Cocktail Server

Vivo Kitchen
06.2018 - 05.2020
  • Achieved significant growth in service proficiency while working with Vivo
  • Acknowledged for maintaining exemplary work ethic and dedication
  • Consistently executed tasks beyond primary responsibilities to enhance restaurant operations
  • Cultivated a dedicated guest following from Vivo to Bourbon Butcher

Server/Bartender

Holman's Table
01.2017 - 02.2018
  • Acquired foundational understanding of fine dining operations
  • Gained expertise in service principles that continue to serve as foundational values
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server/Bartender Shift Manager

Hy-Vee Market Grill
06.2015 - 10.2017
  • Mastered comprehensive understanding of restaurant functions
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Fundraising Coordinator

Unity Church
06.2009 - 06.2015
  • Coordinated fundraisers serving food to groups of 80-100 people

Skills

  • Server
  • Bartender
  • Expertise in Wine Presentation
  • Expert Cocktail Preparation
  • Restaurant Operations Knowledge
  • Strategic Upselling Techniques
  • Proficient in Competitive Events

Accomplishments

  • Received MSP Nice Award in first year at Peoples Organic, an accolade given to fewer than 1% of staff.
  • Achieved leading gift card sales performance among ten local restaurants as general manager of Bourbon Butcher.
  • Achieved server recognition at Vivo for highest gift card sales over a year.
  • Attained perfect scores on four occasions through the Hy-Vee secret shopper program.

Featured Skills

  • Server
  • Bartender
  • Wine service etiquette
  • Skilled Cocktail Mixology
  • Food Industry Experience
  • Fundraising Background
  • Strategic Upselling Techniques
  • Proficient in Competitive Events

Awards

I have received two MSP nominated for and received two MSP nice awards. this award is given to less then 1% of airport employees. In addition I recently got a 100% secret shop at Zona Cocina, this was my 1st secret shop and only the 2nd 100% received at our restaurant. I have several 5 star google reviews. I had severa; 100% secret shops while working at Hyve Markett grill. In addtion I have won many contests for upselling/ selling gift cards.

Interests

As a passionate hobby beekeper, I produced honey that was featured in a craft cocktail at Bourbon Butcher and a unique appitizer dish at Vivo Kitchen In addition to beekeeping, I cultivate my love for food through gardening and raisning chickens, which enhances my understaning of how food is grown, harvested and prepared This knowledge not only informs my personal interest but alos enhances my interactions with mu guesrss, allowing me to thoughtfully describe and sell dishes

Timeline

Bartender/Server/FOH Manager

MSP Ventures/Zona Cocina
02.2024 - Current

Bartender

Peoples Organic
08.2022 - 02.2024

Server/Restaurant General Manager

Bourbon Butcher
06.2020 - 08.2022

Server/Cocktail Server

Vivo Kitchen
06.2018 - 05.2020

Server/Bartender

Holman's Table
01.2017 - 02.2018

Server/Bartender Shift Manager

Hy-Vee Market Grill
06.2015 - 10.2017

Fundraising Coordinator

Unity Church
06.2009 - 06.2015

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Carolyn Bee Hunter