Carolyn CeCe Johnson
Multi Discipline Language Analyst
Annapolis,MD
Summary
Program MANAGER | Passionate INNOVATOR | Project Management | Delegate | Training & Development | Team Lead | International Experience | Facilitator| Liaison | Operational Customer Focus | Highly Effective Communication | Diversity | Language | Salesforce Education | Government | Cultural Exchange | International Affairs | Cybersecurity | Intermediate to Advanced Mandarin Level
Overview
8
8
years of professional experience
Work History
ESL Instructor
International Language Academy of Washington D.C, ILA, Tyson’s Corner
Tyson's Corner, Virgina
03.2022 - 11.2022
- ILA’s focus is mission is to help students master skills required to pursue their education in American universities and be successful in all aspects of life in the United States through a combination of classroom teaching and social activities
- At ILA, I taught adult students how to navigate and succeed when applying for and working on their master’s degrees in their second language, English while also guiding them to better succeed within the workforce and their daily lives in America.
- Using Teams and Zoom exclusively to teach and guide students online as well as Microsoft Office suite to better suit the client's needs.
- Administered language and academic assessments to evaluate student progress.
- Instructed students in using visuals, games, and textbooks to improve writing, speaking, and reading skills.
- Provided a supportive, nurturing learning environment to encourage student responsibility.
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
- Used Sycamore and Q3 to maintain accurate and complete records of student progress and growth.
TESOL Certified Senior Lead Teacher
EF Education
Shanghai, China
08.2018 - 01.2022
- EF Educations' focus is to open the world through education. EF is committed to building real-world skills, unity, and mutual understanding by bringing people together across borders and cultures
- This mission was cultivated into daily practice while working in Shanghai through entrepreneurial programs, creativity, and love for the growth of the youth served.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance the overall development and growth of every student.
- Frequently communicated bilingually with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Acted as a Bilingual Liaison in English and Chinese to foster connections with staff, students, and partners.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Facilitated 18 classes weekly in English conversation, grammar, and STEAM to kids, and teens ages 3 through 17; developed curriculum for students with topics ranging from food science to encouraging actual life language production; tasked as the Training Center I.T staff.
- Led as the administrative supervisor responsible for scheduling for more than 25 teams using Excel and Salesforce.
- Employer Training: Cert TESOL, Coaching and Mentoring, and Introduction to Management
- Created and facilitated curriculum with an emphasis on exploring their culture and language, which heightened student engagement
- Led a regional eight-week intensive course for comprehensive skills-building for children showcasing existing courses and specialty topics
- The training ranged from "How to engage higher-level students"; and top-performing courses such as
- Classes ranged from 10-20 students.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Oversaw work of teaching team to optimize student education.
Professional Exchanges Program Intern
The World Trade Center Institute
Baltimore, MD
07.2013 - 01.2017
- The World Trade Center Institute is a non-profit that focuses on developing and engaging foreign internationals in the United States and abroad
- Central location Baltimore's Inner Harbor focused on leveraging connections across Maryland's business, government, academic and non-profit sectors, WTCI designs and delivers programs for both domestic and international students and professionals
- Customized requests to meet clients' needs such as itineraries ranged from a single luncheon to multi-week programs and often included business meetings, intercultural programming, volunteer opportunities, homestay hosting, and supporting considerable fundraising efforts
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Assisted international travelers with organizing trips to local landmarks and businesses via salesforce, calling companies, and sending emails
- Developed detailed schedules adapted and changed to suit the needs as businesses were readily available to take on interested international partners
- Supported over 60-100 clients annually
- Orchestrated site visits and client information, answered phone inquiries and filed important information on and via Salesforce and Microsoft Office
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Worked with applicants from various European, Asian, and South American countries
- Supported an array of client needs, including medical assistance teams, art museum curation, and more
- Provided travelers with homestays where they got to know Baltimore locals and connected them with local businesses of interest to their plans
- Assisted with event planning and logistics for major events such as mailing lists, guest lists, venue set-up, detailed follow-up with attendees, and engaging conversations during the events themselves.
- Answered incoming telephone calls, took down messages, and provided information.
- Achieved management recognition by designing and implementing a special project during internship.
- Built rapport with clients to facilitate a trusting relationship and provide a setting conducive to growth.
Education
Bachelor of Arts - History, East Asian History, Politics
Franklin & Marshall College
Lancaster, PA05.2017
TEFL Certfiction -
Foundation TEFL
USA03.2018
Trinity Cert TESOL - Teaching English As A Second Language
Trinity College of London
London, UK01.2021
Master of Arts - Global Affairs and Human Security, East Asian, Politics, Chinese Language
University of Baltimore
Baltimore, MD05.2023
Skills
- Informative Lectures
- Test Methods Knowledge
- School Administration
- Strong English Language Skills
- Social Media Networking
- Professional Development
- Clerical Support
- Systems Reporting
- English as a Second Language
- Client Relationships
- Simultaneous Translation
- Flexible and Adaptable
Accomplishments
- Intercultural Exchange & Diversity: Japan-American Student Conference (JASC) Delegation, presented at ascheduled meeting on topics such as the U.S
- Military's involvement with Okinawa and its impact on its citizens andstationed army members
- Conferences were attended by local government and business officials and were covered bylocal media
- Quality & Process Management: E.F
- Management deemed "Top Performer"; Team Lead for the Sales/Service
- Departments
- Developed "Best in Class" demonstrations showcasing the center's high-impact teaching to new clients
- Results: high retention, recruitment & revenue even through the challenging Covid; overall 90% rate
- Training & Development: E.F
- Team Lead Facilitator training in "Highly Effective Conversation" activities to ensurestudents stay engaged, especially challenging with older learners
- Classes were onsite, and online
- Provided extensiveongoing support with scheduled check-ins addressing areas of concern, support employee as individual contributor andhigh performing teams
- Program Management: Working for E.F
- Education, provided professional development/mentor services to new staffin multiple locations
- Provided onboarding staff to targeted to improve consistency, customer satisfaction, clientacquisition and maintaining high retention rates.
Languages
Chinese (Mandarin)
Professional Working
English
Native or Bilingual
Japanese
Elementary
Timeline
ESL Instructor
International Language Academy of Washington D.C, ILA, Tyson’s Corner
03.2022 - 11.2022
TESOL Certified Senior Lead Teacher
EF Education
08.2018 - 01.2022
Professional Exchanges Program Intern
The World Trade Center Institute
07.2013 - 01.2017
Bachelor of Arts - History, East Asian History, Politics
Franklin & Marshall College
TEFL Certfiction -
Foundation TEFL
Trinity Cert TESOL - Teaching English As A Second Language
Trinity College of London
Master of Arts - Global Affairs and Human Security, East Asian, Politics, Chinese Language
University of Baltimore
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