Carolyn D. Parker

Performs clerical, reception and appointment scheduling, Supervised by Physicians and Medical Office Coordinator.

1. Demonstrates Customer Service Values, which are key in providing quality service to patients and customer.

2. Works as financial liaison between patient, insurance carrier, anesthesia, for additional sources as a appropriate to ensure timely scheduling and follow through on all surgery/ procedures as directed by physician compliment. to ensures precertification, verification and pre-collection of all self pay dollars.

3. Answer phone (triage calls) direct calls appropriately, takes a accurate and complete messages.

4. Schedules appointments according to office guidelines.

5. prepare new charts for first-time patients and file medical records as required.

6.

Maintains cleanliness and organization at workstation and file area. Open office in a timely manner.

7. General office tasks as needed, copy chart, etc.

8. Pull charts for patient appointment making sure all necessary information is included.

9. Obtain patient referrals for ancillary services and outside specialist referralls.

• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Used ( Athena and Paragon) to schedule appointments.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Entered patient demographic and insurance data into electronic medical record system.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Verified patient insurance eligibility and entered patient information into system.
• Provided excellent customer service to patients and medical staff.

Providers diversified support to all area of the department. Responsible for data entry and maintenance of all employee demographics and benefits information, with appropriate confidentiality and timeliness. Counsels employees regarding new hire paperwork and benefits issues.

1. Demonstrates the Customer Services Values, which are in providing quality service to patient and customers.

2. Coordinates new hire process including health screening, assistance in completing forms, ID processing, Assists candidates and employees in the completion of paperwork such as application, HR Transaction forms, Education Assistance and Benefits Enrollment.

3. Coordinates and maintains departmental schedules including applicant interviews, testing, re-scheduling, routine meetings, etc.

Administers and records assessment testing for scheduled applicants.

4. Assembles and distributes HR benefits packets and New Hire Orientation packets.

5. Date stamps all paperwork received in HR. Distributes paperwork to appropriate HR representative. Distributes mail on a daily basis.

6. Greet visitors and answers incoming calls. Direct calls to appropriate contact as needed.

7. Completes employee verifications ( automobile, mortgage, rental, employment-related, and personal).

8.Responsible for reviewing pre-certification applications for tuition reimbursement and processing request for tuition reimbursement consistent with Hospital policy and relevant state and federal regulations.

9. Reviews, prepares, reconciles monthly invoices, and sets up invoices for payment. Resolves discrepancies with carriers, disbursements, and the hospital.

10. Maintains employee files for current and terminated employees. Files all documents in employee files.

11. Appropriately responds to and answers ant questions regarding, benefits, including sick leave, vacation, health, dental, and vision benefits plans, and employee demographic information from Hospital staff and managers. Take initiative to resolve complaints or errors.

12. Processes HR forms for all employee changes. Reviews forms for accuracy and consistency with Hospital policy, returning incomplete forms to supervisors.

13. Organizes and attends department meetings and programs, gathers documentation for meetings, takes minutes, distributes necessary correspondence.

• Conducted performance reviews and provided feedback to managers on employee performance.