Carolyn J Maresca
Davenport, IA. 52804,United States
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, communication and management.
Overview
16
16
years of professional experience
Work History
Associate
HR IMAGING
Davenport, IA
09.2019 - 07.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
FPD Food Product Demonstrator
Kwik Star
Davenport, IA
09.2017 - 07.2019
- Assisted customers in locating items, addressed questions and provided product samples.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Recommended specific product options to meet customer needs.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Communicated product value, quality and style to educate and entice potential customers.
Business Manager
Dr. Susan E. Erredge
Moline, IL
05.2005 - 11.2016
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associates - Business
Teikyo-Marycrest
Davenport, IA. 52803CAM I,II, III, IV (CERTIFIED APARTMENT MANAGEMENT) - Apartment Management
Colorado College
Colorado Springs, COSkills
- Customer Complaint Resolution
- Delivery Coordination
- Office Meetings
- Call Answering and Routing
- Positive Attitude and Energetic
- Business Correspondence
- Team Goals
- Bookkeeping Support
- Staff Recruiting
- Schedule Preparation
- Customer Satisfaction
- Customer Retention
- Incoming Call Reception
Timeline
Associate
HR IMAGING
09.2019 - 07.2022
FPD Food Product Demonstrator
Kwik Star
09.2017 - 07.2019
Business Manager
Dr. Susan E. Erredge
05.2005 - 11.2016
Associates - Business
Teikyo-Marycrest
CAM I,II, III, IV (CERTIFIED APARTMENT MANAGEMENT) - Apartment Management
Colorado College
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