Carolyn Josie Scheel
Zolfo Springs,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Peace River Electric Co-Op
Wauchula, FL
05.2006 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Solicit sales of new or additional services.
- Check bad debt file and collects old bills or makes arrangements for payments.
- Collect all fees.
- Run credit checks.
- Process service orders
- Explain energy savings programs offered by the Cooperative.
- Calculate deposits for commercial accounts.
Education
High School Diploma -
Hardee Senior High School
Wauchula, FL05.1996
Skills
- Letter and Memo Composition
- Complaint Resolution
- Retail Sales Customer Service
- Keyboarding skills
- Enter and retrieve data via computer with speed and accuracy
- Proven ability to resolve consumer complaints and questions via the telephone and in person
- Proficient with Windows OS and MS Office applications
- Keep all matters confidential
- Data Collection
- Appointment Scheduling
- Information Security
- Paperwork Processing
- Consultative Sales
- Inbound and Outbound Calling
- Product Knowledge
- Report Generation
- Account Updating
- Call Management
- Scheduling
- Data Entry
- Credit Card Payment Processing
- Computer Proficiency
- High-Energy Attitude
- Team Development
- Microsoft Excel
- Account Management
- Documentation
- Research
- Positive and Professional
- Customer Relations
- Filing
- Customer Service
- Promotional Support
- Clerical Support
- Technical Support
- Payment Processing
- Order Processing
- Delivery Scheduling
- Spreadsheets
- Receiving Support
- Problem Resolution
- Call Center Operations
- Researching
Timeline
Customer Service Representative
Peace River Electric Co-Op
05.2006 - 06.2023
High School Diploma -
Hardee Senior High School
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