Peer Support Specialist
Carolyn Louise Jackson
SHARE! Emotional Health Associations
Palos Verdes Peninsula,United States
Work Preference
Work Type
Part Time
Location Preference
RemoteOn-SiteHybrid
Important To Me
Company CultureWork-life balanceFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsCareer advancement
15
years of professional experience
Certified Peer Support Specialist driven to help promote support, comfortability, and safety to those dealing with mental, emotional, social, and health dilemmas by listening,using empathy, showing compassion, offering support, and sharing personal disclosure. Result-driven who encourages individual's to work towards their own personal growth , self-healing, self-sufficiency , and recovery while emphasizing their strengths and milestones. Strong background assisting with homelessness, addiction, mental illness, public benefits, housing support , abuse, loss, and various challenges. Experience in working in shelters, street outreach, homeless encampments, transitional living homes, sober living, non-profit organizations, and clinical settings, with focus on solutions. Ability to multi-task and adapt to fast-pace everchanging environments. Dedicated professional working towards a successful career in Human Services.
Work History
Certified Peer Support Specialist
9 Years- Manage over 25 caseloads and clients /residents at time, effectively and efficiently.
- Develop relationships with client/ residents , helping achieve their goals, deescalating conflicts, finding resolutions to problems, and assisting in maintaining resident's housing.
- Serve as outreach specialist, assuming responsibility for complex high-volume assignments.
- Conduct community resource events to promote different programs and educate public on available services.
- Document case notes daily and coordinated follow-up for case management.
- Disclose , support, encourage, and mentor residents dealing with trauma, abuse, homelessness, mental illness, and addictions , etc.
- Connect residents to organization's rehabilitation / recovery programs: self-help support groups, housing, volunteer-to-job program, and recovery retreat.
- Link individuals to mental health services, governmental resources, permanent housing, family unification, money management, clothing, and food vouchers.
- Build relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Increase awareness of and support participation in self-help and advocacy organizations.
- Explain rental and housing regulations to clients and helped each discover best options for housing.
- Work flexible hours; night, weekend, and holiday shifts when needed.
- Plan outreach events to reach out to under-served communities.
Facilities Manager
3 Years 7 Months- Communicated with residents and staff, offering support, encouragement, advice, and information in regards to particular matters.
- Built solid and trusting rapport with residents and families, fostering trust and communication to meet case needs.
- Support residents in coping with mental, behavioral and emotional challenges through one-on-one sessions.
- Assisted with facilitating group discussions and activities.
- Appropriately disclosed and drew from own personal lived experiences with residents struggling during their recovery.
- Monitored client / members medications and adherence to individual treatment plans.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Helped build important life skills such as cooking and cleaning.
- Supervised 22 residents within facility and on community outings.
- Provided counseling and crisis intervention services.
- Assisted residents with basic activities of daily living.
- Documented residents' mental status, sleep and eating patterns.
Residential House Manager
2 Years 6 Months- Managed 18 bed facility, day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and implemented policies and strategies to promote resident self-sufficiency.
- Provided emotional support while working with residents to develop long-term plans and goals.
- Referred residents and families to community resources to improve well-being and quality of life
- Intervened in crisis situations, de-escalating residents altercations .
- Conducted interviews and intakes for potential future residents.
- Supported residents to help them understand how to overcome personal, social, and behavioral issues.
- Maintained accurate and detailed records, including staff and resident files on enrollment, attendance, health and safety, emergency contacts, and incident reports.
- Supervised property, assigned residents chores, and implemented organization's policies.
- Represented company's services and its program at community events and professional meetings.
Education
Peer Support Specialist Cerification
Skills
Compassion for social
mental
and emotional struggles.
Empathetic
respectful
and willingness to assist in societal challenges.
Ability to properly assist individuals in vulnerable emotional state.
Peer Support Specialist Certification.
C.P.R / B.L.S / C.P.I Certified.
Expertise in de-escalation techniques and crisis intervention.
Strong interpersonal communication.
Peer- to- Peer counseling and mentorship to adults
T.A.Y
and adolescents.
Ability to work independently without direct supervision and make appropriate judgement call.
Computer literate ( Microsoft Word
Excel
Outlook
etc.)
Familiarity with ICMS
Clarity
Champ
and case note data entry.
Lived-experience.
Affiliations
- Victory Outreach Santa Monica
- Regina's Refuge New Beginnings Inc.
- Wings of Healing Association.