Carolyn (Lynn) G. Tolerson
Hope Hull,Alabama
Summary
Highly competent, dependable, and organized administrative professional with over 27 years of experience supporting high-level executives in anticipating needs and resolving problems. Adept in travel management, expense tracking, and schedule coordination, ensuring seamless operations. Possessing a business-savvy mindset and excellent decision-making skills, equipped with strong problem-solving abilities and a willingness to learn. Exceptional communication skills to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Executive Assistant to President & CEO
Southern Poverty Law Center
10.2024 - Current
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Mentor new executive and administrative assistants.
- Complied with special requests from board members for research, assistance and travel arrangements.
- Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Provided administrative support to C3 board while maintaining confidentiality.
- Serve as a liaison between the executives and the board.
- Maintained records, including those of confidential nature.
- Process invoices and track expenses.
- Track approvals for signatures, consultant agreements, and invoices.
- Prioritize and manage diverse tasks.
- Directed administrative functions for board of directors, principals, consultants and key managers.
Executive Assistant to Chief Executive Officer
Southern Poverty Law Center
03.2019 - 10.2024
- Perform various administrative tasks for C-Level executives, including calendar management, correspondence preparation, and travel and itinerary management.
- Schedule and attend business meetings to record meeting notes, including board meetings.
- Served as liaison between executives and board.
- Maintained records, including those of a confidential nature.
- Process invoices and track expenses.
- Track approvals for signatures, consultant agreements, and invoices.
- Prioritize and manage diverse tasks.
- Mentor new executive assistants.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Managed complex calendar scheduling, focusing on the proper allocation of executive availability.
- Monitored incoming correspondence, emails, snail mail, and other publications for management members.
- Provided administrative support to senior leadership and members of the executive board while maintaining confidentiality.
- Directed administrative functions for the board of directors, principals, consultants, and key managers.
- Complied with special requests from board members for research, assistance, and travel arrangements.
- Assisted senior management with major initiatives and projects.
Personal Assistant to the Chief Executive Officer
Southern Poverty Law Center
01.1997 - 07.2019
- Perform various administrative tasks for the president and CEO, including calendar management, correspondence preparation, and travel and itinerary management.
- Maintained personal finances and records, including those of a personal or confidential nature.
- Processed invoices, tracked expenses, and prepared reports for both business and household finances.
- Committee organizer for large meetings, holiday parties, and socials.
- Assisted with children's school needs and tracked college and living expenses.
- Chauffeured and accompanied children and spouse to various appointments, including medical appointments.
Administrative Assistant to Co-Founder
Southern Poverty Law Center
01.1996 - 01.2016
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Legal Secretary
Southern Poverty Law Center
01.1995 - 07.1997
- Provided administrative support to legal director and senior staff attorneys.
- Assisted with scheduling, including depositions.
- Assisted with travel bookings.
- Processed invoices, tracked expenses, and prepared expense reports.
- Handled confidential matters.
- Maintained case files.
Education
Master of Science in Counseling and Human Development -
Troy State Montgomery
Montgomery, Alabama01.2002
Bachelor of Science in Business Administration - undefined
Faulkner University
Montgomery, Alabama01.1994
Associate of Science with Paralegal emphasis - undefined
Faulkner University
Montgomery, Alabama01.1993
Skills
- Risk Management
- Meeting & Event Planning
- Staff Management
- Scheduling
- Expense Reporting
- Mail Management
- Administrative Support
- Invoice Processing
- Travel Arrangements
- Project Planning
- Information Confidentiality
- Professional and mature
- Document Preparation
- Calendar Management
- Executive Support
- Strong Problem Solver
Civicorg
- The American Society of Administrative Professionals
- BrewTech’s Engineering Academy Advisory Board
Area Of Expertise
- Managing files, records, and documents
- Planning events, meals, and meetings
- Managing calendars and travel
- Preparing correspondence & reports
- Flexible, and adaptable
- Strong problem solver
- Customer service-oriented
- Chauffeuring
- Proficient in MS Office, Concur, BoardVantage, ITimeKeep, ADP, Concur
Certification
- The American Society of Administrative Professionals/PACE Certified - Professional Administrative Certification of Excellence (2024)
Timeline
Senior Executive Assistant to President & CEO
Southern Poverty Law Center
10.2024 - Current
Executive Assistant to Chief Executive Officer
Southern Poverty Law Center
03.2019 - 10.2024
Personal Assistant to the Chief Executive Officer
Southern Poverty Law Center
01.1997 - 07.2019
Administrative Assistant to Co-Founder
Southern Poverty Law Center
01.1996 - 01.2016
Legal Secretary
Southern Poverty Law Center
01.1995 - 07.1997
Bachelor of Science in Business Administration - undefined
Faulkner University
Associate of Science with Paralegal emphasis - undefined
Faulkner University
- The American Society of Administrative Professionals/PACE Certified - Professional Administrative Certification of Excellence (2024)
Master of Science in Counseling and Human Development -
Troy State Montgomery
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