Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Carolyn M Martinez

Harrisonburg,VA

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Experienced in directing activities of workgroups. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

8
years of professional experience

Work History

Walmart

Team Lead
11.2022 - 02.2023

Job overview

  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Held weekly team meetings to inform team members on company news and updates.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

EMR EVENTS

Assistant Event Planner/Event Decorator
09.2014 - 11.2020

Job overview

  • Evaluated and selected service providers and vendors according to customer requirements.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.
  • Trained and supervised volunteers and support staff required for events.
  • Managed administrative logistics of events planning and event booking.
  • Brainstormed and implemented creative event concepts and themes.

Msdiecut, Inc

Warehouse Associate
08.2018 - 10.2018

Job overview

  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Reviewed completed orders for quality and accuracy.
  • Logged, trafficked, and updated projects in job management software.
  • Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
  • Removed excess materials during and after runs and collected for reuse or put into removal bins.

Courtyard By Marriott

Front Desk Guest Service Representative
08.2017 - 01.2018

Job overview

  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Harrisonburg High School
Harrisonburg, VA

High School Diploma
06.2017

University Overview

Skills

  • Signcut Pro
  • Equipment Maintenance
  • Quality Control
  • Image Editing
  • Wireless Sales
  • Excellent Written and Verbal Communication
  • Adaptable and Flexible
  • Positive Customer Engagement
  • Overseeing Personnel
  • Employee Retention
  • Training Team Members
  • Cash Register Operations
  • POS System Operations
  • Strong Communication and Interpersonal Skills
  • Key Relationship Development
  • Timeline Management
  • Adobe Illustrator
  • Digital Printing
  • Online and Web Content Design
  • Multitasking and Organizing
  • Vendor Relations
  • Teamwork Skills

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Team Lead
Walmart
11.2022 - 02.2023
Warehouse Associate
Msdiecut, Inc
08.2018 - 10.2018
Front Desk Guest Service Representative
Courtyard By Marriott
08.2017 - 01.2018
Assistant Event Planner/Event Decorator
EMR EVENTS
09.2014 - 11.2020
Harrisonburg High School
High School Diploma
Carolyn M Martinez