CAROLYN MARIE DIVINS
Summary
Dedicated Logistics professional bringing 15 years of managing freight carrier relationships focused on cost-effective logistics solutions. Good organizational, customer relations and project management skills. Analytical thinker with superior work ethic. History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transportation Specialist- Floater
Pilgrim's Pride
06.2022 - Current
- Provides coverage for East and West Region facilities upon need
- Coordinates the planning of customer replenishment orders in the most cost effective and efficient manner possible, while meeting all customer service expectations
- Responsible for the transportation coordination of multiple plants delivering to customers and third-party warehouses
- Reviews, understands, and submits weekly on-time, accessorial, and revenue reports to ensure cost is being managed efficiently and meeting a minimum of 98% on-time delivery
- Attends weekly conference calls to discuss on-time delivery and accessorial reports with the corporate office
- Interfaces regularly with the sales team, production management, shipping management, carriers, and customers to discuss and improve how logistics are managed
- Acts as a liaison between truckers, customers, sales, and operations teams
- Handles any carrier issues and communicating issues to carriers that have arisen at the shipping facility that may delay loading and/or on-time delivery
- Responds to calls and emails after hours
- Responsible for notification of other persons within the company either by phone or email of shipping and/or production issues, problems with orders and changes made to orders
- Available to handle these types of issues 24 hours a day 7 days a week
- Responsible for creating, tendering, replacing, and/or cancelling orders to approved carriers
- Responsible for informing the carrier if the product is frozen or fresh, and advising the required temperatures the order must be transported at
- Schedules loading and delivery times through Enterprise Resource Planning systems and stays in continuous communication with the carrier to insure on-time pickup and delivery
- Responsible for verifying and approving or declining any accessorial fees submitted by the carrier
- Conducts regular meetings with core carriers to review cost and service
- Negotiates freight rates throughout the year to match the market rates
- Tracks carrier performance via weekly reports
- Procures carrier arrangements for any add-on or spot orders throughout the week, weekends and on holidays
- Negotiates freight rates with third party carriers when carriers awarded the lane do not have capacity to transport the load
- Responsible for monitoring the trailer pool at the facility and ensuring that the required number of drop trailers are ready and available
- Responsible for advising shipping if a load is a live load or if it goes on a drop trailer
- Responsible for providing shipping the carrier arrival time, and the absolute latest time a shipment must leave to make on-time delivery
- Responsible for advising the carrier of the disposition to take regarding any damaged product on their order and issuing an OSD event number to the carrier
- Responsible for recording in SAP and advising sales and operations of any damages, overages or shortages reported by the customer.
Supply Chain Supervisor
Georgia Pacific Chemicals LLC
08.2020 - 06.2022
- Manage the Logistics and Supply Chain for GP Lufkin TX and LaPorte TX
- Coordinate strategic alignment of resources to ensure customers' expectations are achieved efficiently and accurately while mitigating risk and preventing service failure
- Ensure customer orders are received, entered accurately, scheduled, dispatched, and handled for optimal service with minimal disruption
- Utilize resources to reduce operating costs for GP Chemical and increase profitability of the fleet through improved low-cost carrier utilization, reduction of washouts, decreased unladen miles, fleet optimization and an overall increase in fleet utilization through efficient scheduling
- Strive to realize supply chain cost reductions by exploring and utilizing innovative solutions while achieving customer expectations and ensuring regulatory compliance
- Assessorial and expedited delivery charges are applied to ensure carrier balance due billings are minimized; autopay processes are accurate
- Manage and supervise GP Fleet, Fleet Technician, and Supply Chain Specialist
- Manage and process balance dues for Lufkin and LaPorte to ensure proper on time payments
- Serve as a liaison for file-net/balance due questions from supply chain group
- Communicate accurately and in a timely manner issues to the Customer that may affect service
- Always maintained courteous and professional interaction with Customers (Internal and external) to extract key insights where possible for value added services
- Serve as Compliance Safety Officer for Georgia Pacific Lufkin TX
- Ensure trailer requirements, customer information, and carrier contacts are internally reviewed and updated accordingly
- Cross trained the Supply Chain group on Lufkin/LaPorte operations
- Directional communication between production, optimizer, sales, and customer to determine critical needs for product and services and supply acceptable timelines for deliveries to meet or exceed demand
- Root cause analysis, action plan development has been completed to minimize service failure
- Manage quality, inventory levels, delivery times, transportation costs and operating efficiencies
- Maintain metrics, analyzed data and recommended cost improvements
- Maintained relationships with approved carriers to ensure appropriate procedures were followed for the safety of internal and external resources at the customer and vendor facilities
- Manage Fleet HOS, payroll, and monthly KPIs.
Transportation Specialist
Pilgrim's Pride
06.2018 - 08.2020
- Coordinates the planning of customer replenishment orders in the most cost effective and efficient manner possible, while meeting all customer service expectations
- Responsible for the transportation coordination of multiple plants delivering to customers and third-party warehouses
- Reviews, understands, and submits weekly on-time, accessorial, and revenue reports to ensure cost is being managed efficiently and meeting a minimum of 98% on-time delivery
- Attends weekly conference calls to discuss on-time delivery and accessorial reports with the corporate office
- Interfaces regularly with the sales team, production management, shipping management, carriers, and customers to discuss and improve how logistics are managed
- Acts as a liaison between truckers, customers, sales, and operations teams
- Handles any carrier issues and communicating issues to carriers that have arisen at the shipping facility that may delay loading and/or on-time delivery
- Responds to calls and emails after hours
- Responsible for notification of other persons within the company either by phone or email of shipping and/or production issues, problems with orders and changes made to orders
- Available to handle these types of issues 24 hours a day 7 days a week
- Responsible for creating, tendering, replacing, and/or cancelling orders to approved carriers
- Responsible for informing the carrier if the product is frozen or fresh, and advising the required temperatures the order must be transported at
- Schedules loading and delivery times through Enterprise Resource Planning systems and stays in continuous communication with the carrier to insure on-time pickup and delivery
- Responsible for verifying and approving or declining any accessorial fees submitted by the carrier
- Conducts regular meetings with core carriers to review cost and service
- Negotiates freight rates throughout the year to match the market rates
- Tracks carrier performance via weekly reports
- Procures carrier arrangements for any add-on or spot orders throughout the week, weekends and on holidays
- Negotiates freight rates with third party carriers when carriers awarded the lane do not have capacity to transport the load
- Responsible for monitoring the trailer pool at the facility and ensuring that the required number of drop trailers are ready and available
- Responsible for advising shipping if a load is a live load or if it goes on a drop trailer
- Responsible for providing shipping the carrier arrival time, and the absolute latest time a shipment must leave in order to make on-time delivery
- Responsible for advising the carrier of the disposition to take regarding any damaged product on their order and issuing an OSD event number to the carrier
- Responsible for recording in SAP and advising sales and operations of any damages, overages or shortages reported by the customer
- Provides coverage for Lufkin TX facility while their specialist is on vacation.
Director of Transportation & Logistics
Greenway Logistics LLC
09.2017 - 05.2018
- Responsible for the oversight of daily operations, compliance, assessment, and training at Greenway Logistics
- Responsible for marketing, advertising, and the recruiting of potential employees
- Negotiated all contracts with customers regarding freight rates, capacity, and assessorial fees and stop charges
- Responsible for vetting all carriers, to ensure all insurance and CSA requirements were fulfilled in order to identify any high-risk motor carriers
- Responsible for company growth and setting company goals and objectives for the brokerage team
- Responsible for researching and addressing quick pay errors in accounting
- Processed all invoices immediately upon delivery of shipment and forwarded to accounting
- Responsible for overseeing and driving the brokerage team to achieve goals
- Generated and developed new business opportunities by expanding types of equipment utilized
- Trained new employees how to use TMS software, load boards, and how to quote freight
- Made professional decisions in fast paced environment balancing time, service standards, and profitability
- Provided clients and team members clear, concise updates on the status of shipments
- Stayed focused on being competitive, not only with rates, but with excellent on time delivery
- Coached staff members to meet branch objectives in regard to customer satisfaction, sales, and operations
- Was responsible for evaluations and disciplinary actions regarding brokerage team
- Responsible for ensuring compliance to all local, state, and federal (DOT) laws and regulations
- Acquired positive customer and carrier references from multiple companies
- Created and distributed customer and carrier packets
- Researched geographical knowledge of major clients, our competition, and economic trends
- Processed damage reports and insurance claims
- Participated in daily activities of a broker such as high call volume, load booking, order entry, scheduling, load tracking and submitting load distribution list.
Freight Coordinator/Corporate Liaison
Fleetwood Transportation
11.2016 - 09.2017
- Responsible for the reestablishment of the corporate brokerage division
- Responsible for building a strong reliable customer and carrier base
- Cold called manufacturers, distribution centers, and trucking companies to establish leads
- Travelled locally for in person greetings with customers and carriers to foster close relationships
- Developed new carriers for target customer lanes and negotiated freight rates and capacity commitments
- Communicated and interfaced with the customers' logistics planners regularly to provide tailored transportation services
- Called customers and carriers daily to update shipment statuses and match reliable transportation to the customers' needs
- Distributed customer and carrier packets daily for both corporate brokers and remote company agents
- Created daily load lists and distributed to carriers via email, fax and phone
- Created daily trucks available list with equipment type, location, and desired destination for the brokerage team to share
- Posted and updated available loads daily on Get Loaded, Internet Truck Stop, and DAT load boards
- Utilized DAT and Internet Truck Stop rate quoting tools to stay competitive with current market freight rates
- Scheduled all loading and delivery appointments, created and tendered shipment orders to carriers, dispatched all brokered loads and continuously monitored shipment progress
- Closely monitored customer TMS systems daily to ensure we would not miss profitable loads
- Created weekly revenue reports with proven production and high profit margins
- Participated in a weekly meeting with the VP and CFO to discuss progress, and plans for improvements
- Responsible for interviewing and training corporate brokers, provided brokers with leads and call scripts
- Acted as a corporate liaison between remote company agents, company drivers, and cooperate office personnel
- Responsible for interviewing and training company flatbed dispatchers
- Processed insurance request, W9 and brokerage authority request for remote company agents
- Reviewed weekly company driver settlements
- Assisted drivers with payroll issues
- Proactively identified and resolved issues using critical thinking skills
- Issued EFS quick pay, purchase order approvals, fuel advances, and payroll advances
- Responsible for recovering proof of deliveries and assisted with invoice processing.
Driver Manager
CAN Transport
06.2015 - 01.2016
- Performed daily yard checks consisting of inspecting trailers, tractors, and loads on the company yard
- Created fuel reports, reviewed driver logs, trip sheets, and fuel receipts
- Received and processed load tenders, invoices, and proof of delivery for billing
- Delivered Hot Shot freight in various locations
- Recorded and entered all maintenance records, alerted shop manager when units were due service
- Planned and created drivers schedule, dispatched drivers to their daily locations
- Negotiated freight rates with brokers and potential new customers
- Determined which loads to accept from customers and which to pass on
- Negotiated detention time, rate adjustments, cancelled loads, and any other extra fees
- Performed proper investigations to verify and resolve customer or shipper complaints
- Performed driver interviews and processed DOT physical and drug test request
- Monitored customer TMS system daily, dispatched loads on customer TMS program
- Brokered overflow of freight to trusted carrier partners
- Posted and updated loads on Internet Truck Stop and DAT load boards
- Created weekly revenue and billing report
- Ensured all operations were operating in compliance with DOT and OSHA requirements
- Completed carrier packets and insurance request.
Transportation Specialist
LEE TranServices
12.2013 - 10.2014
- Processed title, HVUT2290, TX DOT, UCR, USDOT and IFTA applications
- Processed temporary registrations, OD permits, trip /fuel permits, NW WDT permits
- Established and maintained relationships with contacts and state offices to ensure a prompt turn around on processing applications
- Served as a professional and confident representative to clients
- Posted freight on Internet Truck Stop and DAT load boards
- Created work orders, processed bills of lading and updated shipment status information
- Travelled and visited different locations recruiting carriers
- Cold called manufacturers and trucking companies seeking customers and carriers
- Acted as a liaison between logistics carriers and customers
- Responsible for matching authorized and reliable transportation carriers to customers
- Monitored customer TMS systems daily
- Tendered shipments to carriers and continuously monitored shipment progress
- Daily calls to carriers to secure equipment and on time delivery
- Developed and interacted with customers to provide tailored transportation services
- Called customers daily to update shipment status and to foster close relationships
- Offered services to new and existing customers and created freight rate bids to present to customers
- Soliciting business from current and prospective customers, rate negotiations
- Set goals and tracked all performance related statistics
- Performed carrier vetting process checking safer scores and insurance requirements
- Received, created, and processed orders from dedicated customers, and work orders from brokers
- Scheduled/Managed pickup and delivery of load orders
- Contacted brokers and negotiated freight rates
- Monitored drivers to ensure they were on track with their scheduled ETA
- Responsible for issuing drivers fees such as tarping, layover, tolls, stop off, per diem, and dead head fees
- Managed and dispatched a regional flatbed fleet of 22 drivers
- Brokered freight loads to outside carriers that we had no capacity for
- Provided a professional relationship with customers and carriers
- Rotated 24 hour on call duties with other driver managers; duties included tending to all driver and client emergencies (flats, wrecks, break downs, t-checks, load coverage, etc)
- Responsible for routing of driver trips, and addressing any unexpected issues that may occur
- Responsible for keeping the clients updated on load status.
Education
General Lines LAH License - Insurance
Dearborn Financial Institute
Houston TX08.2005
Skills
- Microsoft Office
- McLeod
- Prophecy
- AS400
- Ascend TMS
- DAT
- Internet Truck Stop
- SAP
- DOT compliance
- Sales
- Retention
- Recruiting
- Management
- Customer Service
- Mapping
- Negotiations
- Insight TMS
- Retalix
- Scheduling
- Tracking
- Budgeting
- Reports
- Infor M3
- Go Cloud Logistics TMS
- Omnitracs
- FileNet
- Middleware
- Speed Gauge
- Simplified Logistics
- Freight Forwarding
- Coordinating schedules
- Incident Reporting
- Vehicle Maintenance
- Documentation skills
- Transportation Planning
- Inventory Tracking
- Negotiating rates
- Logistics Management
- Managing schedules
- Securing loads
- Documentation Management
- Hazardous Materials Handling
- DOT Compliance
- Assisting customers
- Route Planning
- Load Planning
- Dispatching procedures
- Warehouse Management
- Supply Chain Coordination
- Transportation Software
- Schedule Creation
- Employee Training
- Shipment Scheduling
- Time Management
- Excellent Communication
- Problem-Solving
- Delivery Tracking
- Logistics Coordination
- Inventory Management
- Relationship Building
Certification
- Texas Department of Insurance General Lines LAH and HMO, August 2005, March 2026
- AHIP - Americas Health Insurance Plans, Current
- Medicare & Fraud Certification, Current
- Waste & Abuse Certification, Current
- Florida Department of Insurance Non-Residence LAH and HMO, February 2013, Present
Timeline
Transportation Specialist- Floater
Pilgrim's Pride
06.2022 - Current
Supply Chain Supervisor
Georgia Pacific Chemicals LLC
08.2020 - 06.2022
Transportation Specialist
Pilgrim's Pride
06.2018 - 08.2020
Director of Transportation & Logistics
Greenway Logistics LLC
09.2017 - 05.2018
Freight Coordinator/Corporate Liaison
Fleetwood Transportation
11.2016 - 09.2017
Driver Manager
CAN Transport
06.2015 - 01.2016
Transportation Specialist
LEE TranServices
12.2013 - 10.2014
General Lines LAH License - Insurance
Dearborn Financial Institute
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