Carolynn Cavanaugh
Clearwater,FL
Summary
Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Overview
11
11
years of professional experience
Work History
Patient Advocate
First Stop Health
07.2019 - 04.2025
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Entered details into computer systems and managed database of information.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Worked effectively with staff from all departments to coordinate resolutions.
- Advocated for patient rights and access to support resources in healthcare settings.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assessed clients on their medical needs and locate appropriate providers within their demographics and insurance network for highest quality of care.
Office Manager
Accu-Tax Associates
05.2018 - 07.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved overall tax office efficiency by streamlining processes and organizing files.
- Managed tax preparation and filing for clients, ensuring accurate submissions and timely completions.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Assistant
Ferguson Waterworks
10.2017 - 05.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing approximately 20 incoming calls, organizing files, and maintaining a clean workspace.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry invoicing tasks while adhering to strict deadlines.
- Input data into spreadsheets and databases.
Client Service Representative
Cole Schotz
01.2014 - 08.2017
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed receptionist work included booking meetings, answering phones, and announcing clients.
- Set up, break down, and manage multiple business and company meetings daily.
- Plan and purchase all domestic and international travel arrangements for a company of 300+ employees in six different states.
- Aided executive managing partner in personal tasks such as scheduling appointments, running errands, business expenses and other personal matters.
- Assisted with event planning in reference to yearly Take your Kid to Work Day and other corporate and community events.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Psychology
Ramapo College of New Jersey
Mahwah, NJ05.2012
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Healthcare navigation
- Resource utilization
- Customer service
- HIPAA compliance
- Word, Excel, Outlook, PowerPoint proficient
- Multitasking and organization
- Appointment scheduling
Timeline
Patient Advocate
First Stop Health
07.2019 - 04.2025
Office Manager
Accu-Tax Associates
05.2018 - 07.2019
Office Assistant
Ferguson Waterworks
10.2017 - 05.2018
Client Service Representative
Cole Schotz
01.2014 - 08.2017
Bachelor of Arts - Psychology
Ramapo College of New Jersey
Similar Profiles
Lanelle BrittonLanelle Britton
Team Lead Precert Nurse at First Stop HealthTeam Lead Precert Nurse at First Stop Health
Amanda BakerAmanda Baker
Patient Experience Agent at First Stop HealthPatient Experience Agent at First Stop Health
Eric J. GoedeckeEric J. Goedecke
Telehealth Physician at First Stop Health Urgent CareTelehealth Physician at First Stop Health Urgent Care