Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolynn Strong

Little River,SC

Summary

Compassionate and dedicated Direct Service Provider with experience at MHA Autism Support, skilled in activities of daily living assistance and medication monitoring. Successfully promoted patient independence through customized care plans, fostering positive relationships and ensuring safety. Committed to enhancing patient well-being and achieving optimal outcomes in a supportive environment.

Overview

49
49
years of professional experience
1
1
Certificate

Work History

Direct Service Provider

MHA Autisum Suppoet
04.2024 - 03.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted disabled clients to support independence and well-being.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Medical Direct Service Professional

Pathlight Group - Intensive Residential Services
03.2022 - 04.2024
  • Promoted patient independence by implementing customized skill-building programs based on their abilities and goals.
  • Collaborated with healthcare professionals to develop personalized care plans that addressed patients'' medical, social, emotional, and recreational needs.
  • Improved patient outcomes by providing direct support and assistance in daily activities, including personal care and medication administration.
  • Observed changes in patient behavior and reported these observations to healthcare professionals for timely assessments and interventions.
  • Managed patient documentation to ensure accurate records of progress, treatment plans, medications administered, and other relevant information.
  • Fostered a positive atmosphere within the care setting by building rapport with patients through attentive listening, empathy, and patience.
  • Supported patients during medical appointments by providing emotional support, taking notes, or asking clarifying questions when appropriate.

Cashier

Wegmans Supermarket
03.2018 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Insurance Verification Representative

Baystate Health - Baystate Medical Center
03.1976 - 07.2016
  • Contributed to company growth by consistently meeting performance metrics for speed, accuracy, and client satisfaction in the insurance verification process.
  • Resolved discrepancies in insurance claims by efficiently communicating with patients and carriers.
  • Contributed to office productivity by managing high volumes of inbound calls for insurance verifications.
  • Ensured regulatory compliance by maintaining confidentiality of sensitive patient information during the verification process.
  • Improved efficiency by streamlining insurance verification processes for patient intake.
  • Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.
  • Demonstrated commitment to professional development by attending industry conferences, workshops, and webinars focused on current trends in health insurance management strategies.

Education

High School Diploma -

Binghamton North High School
Binghamton, NY
06-1969

Skills

  • Activities of daily living assistance
  • Patience and tolerance
  • Daily living activities
  • Medication monitoring
  • Patient care
  • Safety awareness
  • Compassionate care
  • Heavy lifting
  • Direct care

Certification

  • PCW - Personal Care Worker
  • PCA - Personal Care Aide
  • DCA - Direct Care Aide
  • [Area of certification] Training - [Timeframe]

Timeline

Direct Service Provider

MHA Autisum Suppoet
04.2024 - 03.2025

Medical Direct Service Professional

Pathlight Group - Intensive Residential Services
03.2022 - 04.2024

Cashier

Wegmans Supermarket
03.2018 - 04.2020

Insurance Verification Representative

Baystate Health - Baystate Medical Center
03.1976 - 07.2016

High School Diploma -

Binghamton North High School

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