Carolynn Torres
Killeen,Texas
Summary
Design professional skilled in creating impactful visual solutions and transforming ideas into compelling designs that align with clients' visions and business goals. Collaborative and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Interior and Arts & Crafts Designer
Self-employed
02.2014 - Current
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Analyzed user behavior and feedback to optimize design and user experience.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Researched and implemented innovative design techniques and strategies to reduce production costs.
- Established user feedback loop for ongoing product improvement, enhancing customer loyalty.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
Group Fitness Instructor
Armed Services YMCA
01.2020 - 08.2024
- Facilitating an ongoing, reliable fitness program, supporting participants in consistently achieving their fitness and weight goals.
- Collaborating effectively with team members, ensuring unwavering customer service satisfaction for all participants.
- Crafted and led fitness routines, curated suitable music, and directed participants to optimize exertion levels and enhance exercise benefits, evidenced by improved heart rates during workouts.
- Fostering positive relationships by engaging participants before, during, and after fitness classes, maintaining a welcoming and supportive environment.
- Providing tailored Zumba instruction to participants requiring additional guidance, including individuals aged 50 and over.
- Offering consistent Aqua Fitness classes twice a week and reliably substituting for other instructors as needed.
- Effectively communicated class objectives, rules, and motivated participants to achieve goals, gauged through participant feedback scores, and emphasized classroom conduct guidelines.
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 60 individuals with consistent participation and positive feedback.
Volunteer/SFRG Leader, Zumba Instructor & Event Coordinator
Air Cavalry Brigade | 1st Cavalry Division
10.2017 - 10.2020
- Provided resources, counseling, and emotional support to 100-200 Soldier families to fulfill the objectives of the Commander's Soldier and Family Readiness Group (SFRG), while leveraging community networks.
- Organized and managed all unit level SFRG meetings and events, leveraging communication platforms to enhance unit engagement and morale.
- Empowered selected volunteers with SFRG responsibilities to enhance activities participation and achieve objectives, utilizing strong communication skills.
- Performed the role of liaison, communicating family members’ concerns and ideas to the unit commander.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Delivered emotional and informational support to over 100 family members during their Soldiers' deployments through information sessions and community events.
- Represented the Unit's C.A.R.E. Team. Offer short-term care and support to Families of deceased and seriously wounded Soldiers/Civilians until the Family's own support structure is in place.
- Team supporting over 100 families of deceased and seriously wounded soldiers with crisis management assistance.
- Served as an Advanced certified Zumba Instructor with Fort Hood, leading lively sessions with an average of 80 participants per class.
Volunteer/Zumba & Dance Instructor
Directorate of Family, Morale, Welfare & Recreation
06.2014 - 05.2017
- Participated in military community health fairs and outreach events, encouraging people to take better care of their health.
- Elevated customer satisfaction scores and increased client engagement levels by infusing workout sessions with infectious energy and enthusiasm.
- Ensured safety standards were met and adhered to department and facility policies.
- Designed and executed exercise routines synchronized with music to target specific muscle groups such as arms, abdominals, and legs, leading to improved muscle strength.
- Promoted class participation by word of mouth, producing, and distributing fliers online and throughout the military community.
- Instructed, choreographed, and coached Asian Pacific Dance pieces, including solos, duets, and groups for the Asian Pacific Festival during the Hohenfels Volk Fest.
- Explained and demonstrated various dance rhythms to class participants.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
Recreation Assistant
Directorate of Family and Morale, Welfare and Recreation
01.2010 - 03.2014
- Managed the responsibility as Fitness and Event Coordinator/Supervising ensuring participants compliance with rules and regulations.
- Evaluated the overall, need, cost, quality and effectiveness of fitness activities, program and events.
- Recommended improvement and changes through AAR (After Action Review).
- Ensured the DFMWR tradition of conducting a family fun run/walk and or competitive event planned, organized, promoted, implemented and supervised through all phases to included military supporting elements.
- Volunteered and planned Ft. Hood Run to Remembrance; one of the largest commemorating running events on a military installation.
- Organized, initiated administrative support in planning, scheduling and promoting extraordinary ideas for each fitness activities and events.
- Responsible for online and onsite registrations for each running events.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
Education
Associate of Arts - Social Science
Barstow College
Fort Irwin, California12-2004
High school diploma -
Edgewood High School
Edgewood, Maryland06.1998
Skills
- Responsibility and Accountability
- Verbal and Written Communication
- Effective Team Collaboration
- Time Management
- Techniques for Behavioral Coaching
- Personal Training and Development
- Customer Engagement Skills
- Customer Relationship Development
- Workforce Training Coordination
- Conflict management
- Personal Empowerment Training
- Class coordination
Awards
- Certificate of Appreciation, Department of the Army, Outstanding, dedication and support to the 1st Cavalry Division as a SFRG Leader.
- Certificate of Appreciation, Outstanding support & performance to the Hohenfels Community.
- Certification of Appreciation, For Outstanding Performance of Duty as Recreation Assistant (Physical Fitness), Sports and Fitness, Recreation Division, Directorate of Family and MWR.
- Certification of Appreciation (Desert Warrior), Outstanding Job Performance while assigned to the Chenega Security Site. Helped to build a cohesive work environment amongst fellow officers, military and family members and the civilian work force.
Timeline
Group Fitness Instructor
Armed Services YMCA
01.2020 - 08.2024
Volunteer/SFRG Leader, Zumba Instructor & Event Coordinator
Air Cavalry Brigade | 1st Cavalry Division
10.2017 - 10.2020
Volunteer/Zumba & Dance Instructor
Directorate of Family, Morale, Welfare & Recreation
06.2014 - 05.2017
Interior and Arts & Crafts Designer
Self-employed
02.2014 - Current
Recreation Assistant
Directorate of Family and Morale, Welfare and Recreation
01.2010 - 03.2014
High school diploma -
Edgewood High School
Associate of Arts - Social Science
Barstow College
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