Caron Granton

As a Call Center Agent, I am responsible for providing high quality customer service assistance when receiving incoming calls pertaining to business with The Illinois Tollway. I have to maintain up to date knowledge of company regulations and policies. I manage customer accounts with accuracy as I record appropriate documentation of every phone inquiry. My duty is to gather information from the caller as needed to identify the matter in question, problem-solving, and to make recommendations according to customer needs. I navigate between (3) or more systems and use tools to assist and service customers. I utilize an application that immediately processes credit card payments to accounts while speaking directly with the customer ensuring all payments and adjustments are processed and posted to accounts while also making certain to prioritize the customer’s needs.

As a finance clerk, I processed payments in cash, checks, and money orders for Illinois Tollway at the Chicago Lighthouse. I verified check data with 4 point checklist, addressed discrepancies, and entered details into the database while maintaining organized files. I Met KPIs for deposit transactions/audit by ensuring accuracy and efficiency in payment processing.

Escort for American Airlines for new hires. Escorted new hires for the airline through TSA Airport security @O’hare Airport for job hiring processes such as fingerprinting, Documentation Processing, etc.