Caron Price

A self-motivated, people person, able to multitask various duties. Takes a thorough and detailed approach to work tasks. Checks own work carefully to ensure quality, accuracy, and completeness. Configures systems, settings, and documents accurately. Detects mistakes and inconsistencies as they arise. Works with a sense of urgency to drive tasks through to completion. Maintains a clear focus on what needs to be done to achieve the end goal. Exerts extra effort or time to achieve objectives. Meets service and productivity expectations as outlined in SLAs and/or internal policies. Learns quickly when facing new situations. Applies learnings from one customer/client to a different customer/client. Demonstrates ability to learn new systems, platforms, products, and processes. Identifies and pursues areas for development and training. Accepts new tasks, situations, and challenges willingly and positively. Readily adopts change and new ways of doing things. Demonstrates a flexible approach to dealing with others. Manages unexpected issues with ease. Provides prompt and respectful service. Demonstrates empathy for customers. Takes action to resolve customer problems, regardless of the cause. Handles difficult and high-pressure situations with professionalism. Gathers information needed to understand customer’s problems. Identifies the root causes of customer’s problems. Leverages available data and resources to resolve problems. Escalates customer issues to supervisor or others (experts), if needed. Uses an orderly and structured approach to work. Prioritizes tasks by considering importance, deadline, and resources. Develops or uses systems to keep track of priorities, pending deadlines, progress to date, commitments, and follow up. Balances new requests with established priorities.