Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Carone Maxwell

National Park,NJ

Summary

Results-focused HVAC/R service professional with strength in industry knowledge and critical thinking. Proactive, servant-leader with strengths in communication and collaboration. Proficient in leveraging field experience with business agility to execute successful scaling of projects. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Mechanic

Trane Technologies
King of Prussia, PA
03.2017 - Current
  • Maintained certifications and completed training on systems and components.
  • Examined previously completed work for accuracy.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Handled yearly and preventive maintenance to keep HVAC equipment in good working condition.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Inspected HVAC/R equipment for issues impacting safety or performance.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Installed new components or replaced defective parts to restore functionality.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Installed heating, air conditioning and ventilation equipment and tested for proper operation.
  • Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
  • Worked with Building Automation Systems to complete test, troubleshoot, and analyze HVAC equipment
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Created spreadsheets to track data entries.
  • Compiled reports based on gathered information.
  • Updated existing records with new or revised information as needed.

Service Technician

Hutchinson Heating Plumbing Cooling
Cherry Hill, NJ
04.2016 - 03.2017
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
  • Serviced units to residential and commercial heating and air conditioning customers.
  • Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Presented job proposals for service repair or new units for new and existing customers.
  • Read technical manuals and schematics to understanding specific configurations.
  • Delivered cost estimates on repair work to enable home and business owners to make informed decisions.

Service Technician

Appliance Doctor X
Bensalem, PA
10.2015 - 03.2016
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Logged services performed in service ticket system.
  • Conducted service appointments to diagnose and fix problems.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Troubleshot malfunctions and diagnosed issues to service appliance equipment quickly and fully.

Store Support Supervisor

Raymour & Flanigan Furniture and Mattress Store
Wilmington, DE
06.2012 - 10.2015
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Delegated tasks to employees based upon individual strengths and experience in service operations and showroom aesthetics.
  • Directed and supervised staff performance.
  • Wrote and submitted reports.
  • Recruited staff and delivered outstanding operational leadership, increasing employee retention
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Trained and developed 3 employees through constructive feedback and focus on long-term career growth.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Inspected packages per shift to determine product or package damage.
  • Loaded completed orders carefully into customer vehicles.

Education

Associate of Applied Science - Construction Management

Washtenaw Community College
Ann Arbor, MI
12-2023

High School Diploma -

West Deptford High School
West Deptford, NJ
06.2010

Certification - HVAC/R

Pennco Tech
Blackwood, NJ

Skills

  • Documentation and Reporting
  • Following Safety Practices
  • Operating Test Equipment
  • Verbal and Written Communication
  • Problem and Issue Resolution
  • Customer Service
  • Analytical Thinking
  • Safety Procedures Adherence
  • Flexible and Adaptable
  • Project Management
  • Team Leadership
  • Complex Problem Solving
  • Scrum Processes
  • Change Management
  • Project Team Coordination
  • Coaching and Mentoring
  • Conflict Resolution
  • Attention to Detail

Certification

  • Certified SAFe 5 Scrum Master - 2022
  • Certified Electrical Workplace Safety NFPA 70E, - 2018
  • Certified OSHA 30, US Department of Labor OSHA - 2018
  • Certified EPA Section 608, United Association - 2018
  • Certified Black Seal Boiler Operator, NJ Department of L&W - 2022
  • Certified Low GWP Refrigerant Safety: A2L Refrigerants - 2024

References

References available upon request.

Timeline

Service Mechanic

Trane Technologies
03.2017 - Current

Service Technician

Hutchinson Heating Plumbing Cooling
04.2016 - 03.2017

Service Technician

Appliance Doctor X
10.2015 - 03.2016

Store Support Supervisor

Raymour & Flanigan Furniture and Mattress Store
06.2012 - 10.2015

Associate of Applied Science - Construction Management

Washtenaw Community College

High School Diploma -

West Deptford High School

Certification - HVAC/R

Pennco Tech

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