Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CARRA THOMAS

MACON

Summary

Through the years I developed strong interpersonal and communication skills in the non-clinical healthcare environment, excelling in patient support and advocacy. Where I demonstrated the ability to navigate complex healthcare systems and resolve issues effectively. As a newly state Certified Nursing Assistant, recent graduate from Central Georgia Technical College and a current Nursing student at Middle Georgia State University I am seeking to transition into new field. Although I am transitioning I believe that my previous experience and education will bring valuable transferrable skills and commitment to positive outcomes in patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

PATIENT ADVOCATE

CareCentrix
02.2023 - 07.2023
  • Scrub patient cases who are referred by their health plan with all info needed to complete their charts including previous and current diagnosis and payor information
  • Assist nurse coaches by contacting hospitals, doctors’ offices and LTC facilities to gather information needed to complete patient charts
  • Complete outbound check-in calls to patients who have been recently discharged from a healthcare facility to ensure they have no new questions or concerns for their nurse coach
  • Utilize applications such as Webex, Microsoft Teams Chat / Video, Microsoft Outlook, Salesforce, Microsoft Excel and RD Access (Remote Desktop)
  • Remote

MEDICARE ADVOCATE

Omnicare365
09.2022 - 01.2023
  • Working temporarily through staffing agency Omnicare365 to assist Medicare and Medicaid members through Annual Enrollment Period (AEP)
  • Provides excellent customer service to assist each member with questions regarding their health insurance plan, including but not limited to, providing ANOC information, quoting benefits, imputing complaints and grievances, going over and resolving claims issues, and searching and assigning providers
  • Also utilized applications including, Gynesis Automated Dialer, IEX for schedules, Maestro, Microsoft Outlook, Microsoft Excel, CMS.gov, Microsoft Teams Chat / Video and Rally Provider Search
  • Remote

HEALTHCARE CUSTOMER SERVICE REP.

TTEC
08.2019 - 05.2021
  • Diligently provided substantial customer service by providing members with benefit information and account status
  • Worked for two major corporations including Blue Cross Blue Shield Health Insurance and Bank of America through the third-party staffing agency TTEC
  • Utilized TTEC’s automated dialer and various applications on multiple computer screens to attempt to assist 70 or more customers each day
  • Adhered to a schedule and QA which was outlined to employees weekly and sometimes daily
  • Remote

Education

Associate of Science - Nursing

Middle Georgia State University
Macon, GA
05-2027

Certificate - Nursing Assistant & Healthcare Professional

Central Georgia Technical College
Macon, GA
07.2025

Certificate - Paralegal Studies

CCAC
Pittsburgh, PA
05.2014

High School Diploma -

Canon-McMillan High School
Canonsburg, PA
06.2007

Skills

  • Care Centered
  • Patient rights
  • Conflict Resolution
  • Team Collaboration
  • Cleanliness
  • Safety Protocols
  • Compassionate
  • Proactive problem-solving
  • Organized nature
  • Computer Savvy
  • Resource utilization
  • Healthcare navigation

Certification

  • Nursing Assistant
  • BLS CPR

Timeline

PATIENT ADVOCATE

CareCentrix
02.2023 - 07.2023

MEDICARE ADVOCATE

Omnicare365
09.2022 - 01.2023

HEALTHCARE CUSTOMER SERVICE REP.

TTEC
08.2019 - 05.2021

Associate of Science - Nursing

Middle Georgia State University

Certificate - Nursing Assistant & Healthcare Professional

Central Georgia Technical College

Certificate - Paralegal Studies

CCAC

High School Diploma -

Canon-McMillan High School

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