Carradine Yazzie
Phoenix,Az
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative - Hyundai USA Corporate Agent
IntouchCX
06.2024 - 10.2024
- Voice agent for Hyundai Corporate USA took large volumes of incoming calls and made outgoing calls relating to Hyundai Vehicles
- Created cases and documented consumer's concerns and set expectations on the issues
- Educated and Informed Consumers of open vehicle recalls and service campaigns
- Offered and scheduled dealership appointments for vehicle maintenance, repairs and recalls/campaigns
- Answered questions and inquiries regarding Hyundai warranties that were available for consumers' vehicles and concerns
Customer Service Representative - Nike.com Chat /Voice Agent
IntouchCX
10.2022 - 06.2024
- Promptly responding to incoming chats on Nike.com and redirecting to the correct location and took high volumes of incoming calls and provided premium customer service for Nike Consumers
- Assisted with consumers' questions and inquiries regarding Nike products, identifying products or locating the products for purchase
- Confirmed all Nike Membership and Swoosh Membership Profile information was up to date
- Created returns and exchanges for the consumers
- Helped with replacing missing products that were not received
- Made price adjustments for price matches and created promotional codes to be applied to orders
- Assisted consumers with returns and exchanges and helped with loss prevention of products
- Placing buy online and pick up in-store orders for the consumers
- Educated and informed consumers of new products, made the most out of our conversations and offered a solution to any issues
Education
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ09-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Call center operations
- Appointment scheduling
- Documentation
Timeline
Customer Service Representative - Hyundai USA Corporate Agent
IntouchCX
06.2024 - 10.2024
Customer Service Representative - Nike.com Chat /Voice Agent
IntouchCX
10.2022 - 06.2024
GED -
Maricopa Community Colleges, Mesa Community College
Similar Profiles
Rahul ByasRahul Byas
Senior Operations Manager at IntouchCxSenior Operations Manager at IntouchCx
MD IMRAN BASHARRMD IMRAN BASHARR
Technical Support Advisor at IntouchCXTechnical Support Advisor at IntouchCX
Luis Fernando Najarro ReyesLuis Fernando Najarro Reyes
Customer Service Representative at IntouchCXCustomer Service Representative at IntouchCX