Carrah Robinson
San Antonio,TX
Summary
Dynamic server manager with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to enhance guest engagement and boost sales through effective upselling techniques. Skilled in order management and team collaboration, consistently achieving high customer satisfaction and fostering a positive dining experience. I’ve work with numerous forms of technical equipment, including unloading tools, restocking tools, and items that gauge success.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Server
Olive Garden
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server Manager
Let Us Do The Cooking
04.2022 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
- Enforced compliance with uniform and personal presentation standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Motivated staff to perform at peak efficiency and quality.
Film Crew Member
KISD
08.2022 - 05.2024
- Assisted costume department in creating authentic character looks that contributed to overall storytelling success.
- Verified working condition of equipment prior to beginning of shoot.
- Assisted in setting up and breaking down of props and fabrications.
- Expedited post-production process with diligent organization of raw footage for editors'' easy access and review.
- Contributed to the development of successful films by actively participating in post-production meetings, offering valuable insights on editing decisions and potential improvements.
- Loaded and unloaded new rolls of film and maintained camera reports for film lab.
- Performed routine maintenance on camera and other set equipment.
- Demonstrated strong problem-solving skills when troubleshooting technical issues related to camera or lighting setups.
- Consistently met tight deadlines while maintaining exceptional attention to detail and high production quality standards.
- Reduced errors during shoots by double-checking equipment functionality prior to filming sessions.
- Assisted in achieving a seamless filming process by preparing sets according to director''s vision and requirements.
- Floated between departments to assess needs and manage small tasks as assigned.
- Followed standards and procedures to maintain safe work environment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Education
Associate In Engineering Technology - Engineering
Northeast Lakeview College
Universal City, TX05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Table bussing
- Order management
- Task prioritization
- Food inspection
- Wine service
- Wine pairings
- Wine pairing
- Table resetting
- Food safety oversight
- Menu design
- Team member support
- Take-out service
- Liquor, wine, and food service
- Dietary restrictions knowledge
- POS operation
- Calm demeanor
- Server training
- Team player
- Warm and friendly
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Cool under pressure
- Excellent communication
Certification
I have my Food Handlers List and TABC
Timeline
Server
Olive Garden
09.2024 - Current
Film Crew Member
KISD
08.2022 - 05.2024
Server Manager
Let Us Do The Cooking
04.2022 - Current
Associate In Engineering Technology - Engineering
Northeast Lakeview College
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