Carren Babadilla
Marysville,WA
Summary
Detail-oriented Lead Registered Dental Assistant with experience providing direct patient care and office management in busy dental practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Lead Registered Dental Assistant
Eckland Family Dentistry
02.2020 - Current
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created hiring proficiency protocols for back office staff that include a detailed list of mastery items broken down by procedure
- Created informational pamphlets detailing the in-office membership plan for patients that do not have dental insurance
- Helped collaborate and create the office quarterly newsletter
- Created the office manual which documents processes, procedures, and expectations, broken down by department. This manual is the catch all of information that helps promote accuracy and efficiency within the office.
Lead Registered Dental Assistant
Matt Richards DDS
07.2019 - 02.2020
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Used Open Dental to document and maintain patient information and health background.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created organizational systems within the back office that promoted efficiency for day to day operations
Assistant Store Manager
New Balance
06.2015 - 04.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Bachelor of Arts - Media And Communication Studies
University of Washington
Seattle, WA03.2022
Associate of Arts - Media And Communication Studies
Edmonds Community College
Lynnwood, WA06.2020
Skills
- Team Collaboration
- Patient Relations
- Appointment Scheduling
- Inventory Management
- Time Management
- Conflict Resolution
- Dental Software Proficiency
- Staff Training and Development
- Clinical Support
- Complex Problem-Solving
- Strategic Merchandising
- Business Development and Planning
Timeline
Lead Registered Dental Assistant
Eckland Family Dentistry
02.2020 - Current
Lead Registered Dental Assistant
Matt Richards DDS
07.2019 - 02.2020
Assistant Store Manager
New Balance
06.2015 - 04.2017
Bachelor of Arts - Media And Communication Studies
University of Washington
Associate of Arts - Media And Communication Studies
Edmonds Community College
Similar Profiles
Audrey SimpsonAudrey Simpson
Dental Shadowing at Wrather Family Dentistry, DDS; Higginbotham Family Dental; Hometown SmilesDental Shadowing at Wrather Family Dentistry, DDS; Higginbotham Family Dental; Hometown Smiles
Alizay PugaAlizay Puga
Dental Assistant Intern at Southwest Family DentistryDental Assistant Intern at Southwest Family Dentistry
Estephany RojasEstephany Rojas
Lead Oral Surgery Assistant at Children And Family Dentistry And BracesLead Oral Surgery Assistant at Children And Family Dentistry And Braces
Tara ChristiansonTara Christianson
Central Service Coordinator/Lead Sterile Processing Technician at Swedish Medical Center OrthopedicCentral Service Coordinator/Lead Sterile Processing Technician at Swedish Medical Center Orthopedic
Lynzee SchweigertLynzee Schweigert
Customer Success Manager at Outreach.ioCustomer Success Manager at Outreach.io