CARREN LAGAT
Durham,NC
Summary
Flexible hard worker ready to learn and contribute to team success. Sharp Network Engineering and Network Operations skills with advanced understanding of Cisco routers and switches. Dedicated to making real-world contributions by multi-tasking, managing projects and prioritizing customer needs. Strong knowledge of network alert monitors and ticket systems used in Networking and network security environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Network Engineer
The Select Group (Spectrum)
Durham, NC
04.2023 - Current
- Configured routers, switches, wireless access points and controllers and other hardware to deploy and manage LAN, WAN and wireless networks.
- Monitored system performance to promote network speed, availability and reliability.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
NOC Intern
MCNC
Durham, NC
08.2022 - 03.2023
- Perform basic and routine support and monitoring for the Network Operations Center (NOC)
- Provide real-time support and service to clients connected to the network, NCREN (North Carolina Research and Education Network)
- Field, troubleshoot and escalate trouble calls and email queries
- Contact vendors, telecom providers, and clients directly in order to troubleshoot and seek out problem resolution
- Record and track scheduled maintenances, outages, service degradation, and general inquiries from clients via Footprints ticketing tracking software
- Update network and client information stored in the NCREN network operations database.
- Provide NOC staff support.
- Perform Akamai Maintenance
- Do speed tests for clients to ensure they are getting the maximum contracted bandwidth.
- Adhere to strict security protocols to protect data confidentiality.
- Shadow network engineers and Network analysts when configuring and setting up routers and fiber installation and learned advanced work.
IT Lab Administrator
Durham Technical Community College
Durham, NC
01.2022 - 12.2022
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Perform data backups and disaster recovery operations
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Plan, coordinate, and implement network security measures to protect data, software, and hardware
- Analyze equipment performance records to determine the need for repair or replacement
- Test backup or recovery plans regularly and resolve any problems
- Implement updates, upgrades, and patches in a timely manner to limit loss of service.
- Maintained a Windows Deployment Server and Windows update servers and used it to deploy operating systems and applications in classrooms, and performed upgrades.
ITS Help Desk
Durham Tech. Community College
Durham, NC
06.2021 - 01.2022
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
Nurse Aide 1
Duke University Hospital
Durham, NC
05.2019 - 12.2021
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Assist nurses or physicians in the operation of medical equipment or provision of patient care
- Change bed linens or make beds
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Record height or weight of patients
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Education
Bachelor of Science - Information And Computer Technology
East Carolina University
Greenville, NC12.2024
A.A.S - NETWORK SECURITY
Durham Technical Community College
12.2022
Skills
- VLAN Designs and Troubleshooting
- Cisco Wireless Routers and Switches
- Brocade Switches
- Automation Tools and Scripting
- Network Operations and Configuration
- Network Maintenance and Repair
- Attention to Detail
- Telephone Etiquette
- Fast Learner
- Dependable and Reliable
Certification
IT foundations Certificate
CCNA: Switching, Routing and Wireless Essentials
MTA: Networking Fundamentals
MTA: Security Fundamentals
MTA: Windows Operating System Fundamentals
Timeline
Junior Network Engineer
The Select Group (Spectrum)
04.2023 - Current
NOC Intern
MCNC
08.2022 - 03.2023
IT Lab Administrator
Durham Technical Community College
01.2022 - 12.2022
ITS Help Desk
Durham Tech. Community College
06.2021 - 01.2022
Nurse Aide 1
Duke University Hospital
05.2019 - 12.2021
Bachelor of Science - Information And Computer Technology
East Carolina University
A.A.S - NETWORK SECURITY
Durham Technical Community College
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