CARRESS ROSS
Milwaukee,WI
Summary
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Compassionate professional accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Waukesha Memorial Hospital
Waukesha, WI
02.2023 - Current
- Answered call lights promptly and responded to patient needs accordingly.
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided emotional support to family members regarding end-of-life decisions.
- Transported patients to treatment units, using wheelchair or stretcher.
- Reported changes in patient condition to registered nurse or physician.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Health Information Management Clerk
Waukesha Memorial Hospital
Waukesha, WI
09.2021 - 02.2023
- Processed incoming requests for record retrieval efficiently and accurately.
- Utilized computer systems to manage patient demographics, clinical encounters, billing information, and other administrative tasks.
- Retrieved, sorted, and filed health information documents in assigned locations.
- Monitored document workflow throughout the organization's system.
- Developed and implemented scanning procedures for improved efficiency.
- Prepared documents for scanning and indexing into the document management system.
- Processed requests for archiving and retrieval of documents from offsite storage locations.
- Scanned hardcopy documents using high speed scanner and imaging software applications.
- Performed quality control checks on scanned images prior to release into document management system.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Completed documents and work requests according to company standards.
Client Service Representative
CIOX HEALTH
Milwaukee, WI
10/09/20 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Patient Service Representative
Lubsey Medical Center
Milwaukee
12.2017 - 10.2020
- Coordinated between patients and healthcare professionals to meet patient needs
- Checked daily doctor schedules and verified insurance
- Educated patients and families on treatments, procedures, medications, continuing care and community resources
- Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Checked claims for errors, corrected issues and mailed out in a timely manner
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Referred patients to appropriate professionals and services.
Assembly Technician
Deltrol Controls
Milwaukee
04.2015 - 12.2017
- Assembling terminals to bobbins
- Winding Coils, soldering leads, molding coils
- Checking continuity
- Testing and building coils
- De-reeling bobbins
- Reading paperwork and customer orders.
Customer Account Specialist
JCPenney Call Center
Wauwatosa
02.2012 - 04.2015
- Maintained accurate customer account information and databases
- Built strong relationships with accounts by focusing on exceptional communication
- Reviewed contact and account history to make quality outbound calls
- Delivered exceptional end-to-order service by providing cohesive customer experience
- Followed up on communication with accounts to maintain customer engagement
- Scrutinized customers' order activities to determine best options and plans
- Answered customers' questions regarding orders, billing and returns.
Customer Service Agent
Accounting Principals
Milwaukee
01.2011 - 02.2012
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Documented customer inquiries and feedback, including service delivery suggestions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Evaluated customer account information to assess current issues and determine potential solutions
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Education
High School Diploma -
New School For Community Service
06.2012
Skills
- Bookkeeping support
- Appointment confirmation
- Routing lab results
- Patient interviewing skills
- Tool repairs
- Equipment assembly
- Assembly procedures
- Preventive maintenance
- Call center operations
- Inbound phone call management
- Report preparation
- Account updating
- Bathing Assistance
- Restraint Application
- Blood Glucose Testing
- Alzheimer's and Dementia Care
- Transfer Techniques
- IV Maintenance
- Positioning Patients
- Urinary Catheter Care
- Transporting patients
- Medical terminology knowledge
- Collecting specimens
- Infection control procedures
- Electronic Charting
- Direct Patient Care
- Mobility Assistance
- Monitoring fluids
- Patient Lifting
- Condition Monitoring
- Patient Care
- Documentation expert
- Collecting vital signs
- Vital signs monitoring
- Feeding Assistance
- Quick problem solver
- Toileting assistance
- Assisting with personal grooming
- Bedside manner
- Specimen Collection
- Catheter Care
- Emergency Response
- Surgical Preparation
References
- Brittany Hicks ,414-530-0770
- Nicolas S , 414-334-4449
- Hannah Saunders , 414-469-6660
Certification
- Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Waukesha Memorial Hospital
02.2023 - Current
Health Information Management Clerk
Waukesha Memorial Hospital
09.2021 - 02.2023
Patient Service Representative
Lubsey Medical Center
12.2017 - 10.2020
Assembly Technician
Deltrol Controls
04.2015 - 12.2017
Customer Account Specialist
JCPenney Call Center
02.2012 - 04.2015
Customer Service Agent
Accounting Principals
01.2011 - 02.2012
Client Service Representative
CIOX HEALTH
10/09/20 - 09.2021
High School Diploma -
New School For Community Service
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