Customer-focused professional with successful 20+ year career in the Service sector. Dynamic & successful, applying quality customer service and organization in a busy work environment.
Overview
24
24
years of professional experience
Work History
Business Development & Dispatch Manager
Cold Creek Compost, Inc.
Ukiah, CA
02.2022 - Current
Researched and identified opportunities for account growth and market expansion.
Reached out to potential customers via telephone, email and in-person inquiries.
Represented company and promoted products at conferences and trade association events.
Leveraged state-wide grant programs to assist new & existing customers with partial or complete subsidization, thereby making it possible to attract and retain customers significant budget constraints.
Grew sales numbers for Q3 & Q4 by $800,000 through skilled sales support for new and existing customers.
Conferred with customers to address questions, problems and requests for product delivery.
Received new orders, prepared documentation and assigned personnel.
Coordinated with trucking partners to delivery product on time & with the highest level of service.
Process Assistant (Supervisor)
Amazon.com, Inc.
09.2020 - 10.2021
Oversee multiple indirect functions (CPT/Dwell Lead, Collections, Check Ins, Overage and Damage Auditing, Kick Out resolution, ISS Tickets, Sort and Pack support) offering invaluable process knowledge & support to Problem Solve team members with training & ongoing development.
Work side by side with Area Manager to execute and finalize standard of work through managing planned headcount objectives & pairing team member strengths with daily roles to ensure overall success of the team.
Provide written & verbal communication of headcount & task management at appropriate intervals to senior leadership to ensure optimal performance & cohesion between production teams.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Assisted coworkers and staff members with special tasks on daily basis.
Evaluated team member performance by analyzing and interpreting data and metrics.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
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Owner/Operator
Aloha Boarding & Training
01.2018 - 07.2020
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Consulted with customers to assess needs and propose optimal pet boarding, grooming & daycare solutions.
Maintained up-to-date administrative records to monitor operational conditions.
Reconciled daily sales, returns and financial reports with Quickbooks software.
Managed 1 employee by supervising daily tasks.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across pet care operations.
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Professional Dog Handler
Self Employed
04.2008 - 12.2017
Managed 15-20 show dogs of all breeds and sizes, providing attentive care and exhibited them in competitive shows for championship and/or national ranking.
Greeted clients and performed intakes to go over array of available services, outline costs, set & maintained targeted monthly budget and determine special needs of animal while in care.
Boosted animal health for show competition by carrying out optimal feeding, watering & physical conditioning schedule.
Prioritized client retention by consistently providing outstanding customer service.
Coordinated with clients for scheduling of services and payment processing.
Project Coordinator (Construction Management)
Gold Creek, Inc.
08.2003 - 04.2013
Attended weekly on-site meetings with subcontractors and clients.
Performed job site observations and prepared regular interval progress reports to the Project Manager.
Monitored supply levels and identified cost-effective materials to reduce project expenses.
Coordinated work of multiple contractors.
Reported quality of performance on site to all site construction manager.
Assisted Project Manager in review, approval and archiving of all closeout documents.
Communicated daily with vendors to keep project fully operational.
Assisted Project Manager with obtaining warranty service repairs.
Education
East Bakersfield High School
Bakersfield, CA
Skills
Leadership
Excellent Work Ethic
Relationship Building
Coaching and Mentoring
Verbal and Written Communication
Business administration
Timeline
Business Development & Dispatch Manager
Cold Creek Compost, Inc.
02.2022 - Current
Process Assistant (Supervisor)
Amazon.com, Inc.
09.2020 - 10.2021
Owner/Operator
Aloha Boarding & Training
01.2018 - 07.2020
Professional Dog Handler
Self Employed
04.2008 - 12.2017
Project Coordinator (Construction Management)
Gold Creek, Inc.
08.2003 - 04.2013
East Bakersfield High School
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