Carri Benlisa
Austin,TX
Summary
I am a dedicated and hard working professional with a solid background in developing client and employee loyalty using my diverse expertise in Operations, staffing and recruitment management. As a team player, I am always committed to the next phase of growth and development in order to improve processes and streamline operations.
Overview
14
14
years of professional experience
Work History
Office Manager
HL Equipment Inc
Buda, TX
08.2022 - Current
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed and maintained accurate records of all equipment rental transactions.
- Assisted customers with selecting the most suitable pieces of rented equipment for their needs.
- Coordinated delivery services for larger pieces of equipment that required special transportation arrangements.
- Established policies related to late fees, deposits, return times., for customers who rent from the company.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Prepared and submitted reports to supervisor.
Service Professional
Jack Allen's Kitchen
Austin, TX
07.2021 - 05.2022
- Asked by ownership to return. I worked 8 1/2 years previously for the business.
Staffing/Recruiting
Evins Personnel Consultants
Austin, TX
01.2021 - 05.2021
- Developed and maintained relationships with hiring managers to understand their staffing needs.
- Evaluated applicant resumes against job requirements to determine eligibility for hire.
- Ensured compliance with all applicable laws related to recruitment practices.
- Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster.
- Provided feedback to applicants regarding their applications and interview experience.
- Assisted in onboarding new hires by providing necessary paperwork and scheduling orientation sessions.
Lead Recruiter
New Leaf Staffing
Austin, TX
07.2020 - 11.2020
- Maintained communication with candidates from initial contact to offer end-to-end recruitment services.
- Reviewed, assessed and managed numerous applications.
- Worked with external applicants to engage and hire qualified candidates.
Operations Manager
The Service Companies Inc./Acrobat Outsourcing
Austin, TX
12.2018 - 03.2020
- Helped to build market position by locating, developing, defining, negotiating, and closing business relationships.
- Oversaw operations of multiple branches. (Austin and San Antonio)
- Fostered relationships with clients to maximize satisfaction, retentions and experience.
- Supervised the recruiting team and evaluated overall performance
- Lead and assisted team with daily operations and recruiting strategies.
- Built client and employee loyalty by implementing effective operational strategies.
- Managed day-to-day operations, including supervision and assignment delegation for 250+ temporary employees placed at multiple locations.
- Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Increased gross revenue by 2 Million in sales from the previous year.
Assistant Operations Manager
Acrobat Outsourcing
Austin, TX
05.2017 - 12.2018
- Assisted the Operations Manager in all aspects of recruiting
- Complete all proper on-boarding and hiring procedures (ie. Interview through Orientation to assigning placement).
- Enure 100% fill rates of temporary assignments, while managing timely completion of employee timecards.
- Visit clients weekly to ensure development of new business and to promote ongoing retention through effective account management.
- Helped manage over 150+ temporary employees at multiple locations.
- Implement new sourcing methods (ie. social media, canvassing, Boolean searches and incentive programs)
Service Professional
Jack Allen's Kitchen
Austin, TX
12.2009 - 06.2017
- Provided leadership and training to new hires
- On-going corporate training
- Consistently provide professional, friendly and engaging service by educating guests prior to their experience.
- Extensive knowledge of the Jack Allen's brand and Culture.
Skills
- Process improvement
- Team management
- Operational improvement
- Staff training and development
- Policies and procedures implementation
- Unsurpassed work ethic
- Results oriented
- Multi-unit operations management
- Problem resolution
- High-pressure environments
- Client relationships
Additional Information
Trained and knowledgeable in the following:
- E-Verify
- Crimcheck
- IQNavigator
- Field Glass
- Hireright
- Microsoft Office
Timeline
Office Manager
HL Equipment Inc
08.2022 - Current
Service Professional
Jack Allen's Kitchen
07.2021 - 05.2022
Staffing/Recruiting
Evins Personnel Consultants
01.2021 - 05.2021
Lead Recruiter
New Leaf Staffing
07.2020 - 11.2020
Operations Manager
The Service Companies Inc./Acrobat Outsourcing
12.2018 - 03.2020
Assistant Operations Manager
Acrobat Outsourcing
05.2017 - 12.2018
Service Professional
Jack Allen's Kitchen
12.2009 - 06.2017
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