Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carri Case

Los Angeles,California

Summary

Experienced communicator with 10+ years of customer service experience in the residential property management, food and retail, and private hospitality industries. Skilled in problem solving and interpersonal skills. A dedicated creative thinker with a passion to help clients.

Overview

4
4
years of professional experience

Work History

Leasing Agent

Cardinal Management Group
Los Angeles, CA
03.2024 - Current
  • Reaches out to interested parties and walks them through the application process.
  • Analyzes market trends to determine competitive rents for each unit type.
  • Performs administrative duties, such as filing paperwork and updating databases.
  • Gives tour of property and details all the amenities that are included with rent.
  • Forms partnerships with nearby businesses to increase community and marketing.
  • Provides customer service to existing tenants by responding to inquiries promptly.
  • Negotiats rental agreements with potential tenants.
  • Advertises available properties through various outlets, such as newspapers and online listings sites.
  • Maintains a professional attitude when dealing with difficult situations or customers.

Community and Events Manager

The Village Dallas
Dallas, TX
11.2021 - 03.2024
  • Planned and hosted private residential events across multiple properties.
  • Communicated with residents to gather information and create a welcoming and engaging atmosphere.
  • Planned and executed activities to drive community engagement and increase occupancy numbers.
  • Coordinated with vendors, external venues, and other partners to ensure smooth execution of events.

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Host/Membership Rep

Park House Dallas
Dallas, TX
05.2020 - 11.2021
  • Handled seating layouts and communicated with servers to ensure a smooth shift.
  • Assisted in the implementation of marketing strategies to attract new members and increase membership retention.
  • Maintained a high level of knowledge about the services and amenities offered to members and actively promoted these offerings to enhance the member experience and encourage participation.
  • Assisted in providing exceptional customer service to members, ensuring their needs were met and their experience were enjoyable and memorable.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served as point-of-contact for resolving guest complaints or special requests.

Education

Bachelor of Arts - Journalism

Southern Methodist University
Dallas, TX
05-2019

Skills

  • Business partnerships
  • Sales and marketing aptitude
  • Building rapport
  • Strategic Planning
  • Event Planning
  • Communication and Interpersonal Skills
  • Teamwork and Collaboration
  • Cultural Awareness
  • Active Listening

Timeline

Leasing Agent

Cardinal Management Group
03.2024 - Current

Community and Events Manager

The Village Dallas
11.2021 - 03.2024

Host/Membership Rep

Park House Dallas
05.2020 - 11.2021

Bachelor of Arts - Journalism

Southern Methodist University
Carri Case