Carri Power
Surprise,AZ
Summary
Dynamic Business Office Manager with proven expertise at LifeStream Complete Senior Living in financial operations and account reconciliation. Adept at fostering relationships and enhancing customer satisfaction, I successfully resolved billing discrepancies and contributed to a seamless annual audit. Skilled in staff training, I promote a positive work environment that drives productivity.
Overview
13
13
years of professional experience
Work History
Business Office Manager
LifeStream Complete Senior Living
10.2020 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
Medical Billing Manager
Ensign Group, Inc.
09.2015 - 10.2020
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Office Administrator
Mistras Group
06.2012 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT08-2025
Bachelor of Arts - Accounting
University of Phoenix
Phoenix, AZ05-2020
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Payroll and budgeting
- Credit and collections
- Relationship building
- Human resources management
- Onboarding and orientation
Timeline
Business Office Manager
LifeStream Complete Senior Living
10.2020 - Current
Medical Billing Manager
Ensign Group, Inc.
09.2015 - 10.2020
Office Administrator
Mistras Group
06.2012 - 09.2015
MBA - Business Administration
Western Governors University
Bachelor of Arts - Accounting
University of Phoenix
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