Carrianne Coyne
Avon,NY
Summary
Results-driven leader with extensive account management experience across a wide range of products, services, and industries. Recognized for taking ownership of problems and driving them toward successful completion.
Overview
25
25
years of professional experience
Work History
Personal Care Assistant
WNY Independent Living
06.2021 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
Engagement Manager
Element K
01.2004 - 04.2010
- Focus on management of on-line and instructor led programs for Element K direct customers
- Consulted with Carl's Jr/ Hardees client to develop curriculum and gap analysis for CKE corporate wide training initiative
- Collaborated with Carter's client and creative services team to develop media-rich e-learning programs
- Managed localization project and concurrent development of 28+ courses for Hasbro client
- Coordinated and led on-site video and photo shoots which enhanced end-user's training experience
- Reviewed instructional design and media content to ensure integrity and client business objectives had been met
- Calculated and monitored project budgets; performed variance analysis as outlined in Statement-of-Work
- Reviewed and reported on account revenue and margins and identified methods of maintaining project profitability.
- Developed and communicated project schedules and deadlines for clients and team members
- Managed and led team and client meetings to track tasks to completion, manage open issues, and make recommendations
- Communicated project scope and successfully delivered client programs to expectations
- Drove project queries and course edits to resolution; identified and resolved project discrepancies with India partner.
Project Manager
Ardent Learning, Inc.
01.2000 - 01.2003
- Executed customer business solutions for clients such as Volvo Cars of North America (Ford Motor Company), Bath and Body Works (Limited Brands), Eastman Kodak Company, Yahoo!, and Hot Jobs
- Managed project teams in order to successfully deliver client training and multi-media programs
- Teams included: Creative Director, Art Director, Copywriter, Instructional Designer, Proofreader, Production Manager and Programmer
- Contracted vendor resources as needed
- Managed $5M account during client re-organization, which included re-evaluation of training needs and delivery
- Secured relationship with existing account and built critical partnerships within new departments
- Coordinated and facilitated $100K quarterly creative forum between client advertising agency, corporate executives, and top 25 Volvo retailers
- Developed follow up newsletter to communicate results and allow for input of remaining Volvo retailers not in attendance
- Reviewed and identified inconsistencies between client approved product marketing materials for the major launch of Volvo's new SUV
- Maintained detailed project files and participated in company wide efforts to address client requirements to obtain ISO9001 certification
- Participated in company restructuring, including: built new corporate brand, expanded services geographically, and creatively enhanced multi-media programs
- Analyzed and documented project results through cost-analysis and identification of key learnings; shared with team members for future utilization, which improved efficiency and productivity.
Professional Services Coordinator
Ardent Learning, Inc.
01.1999 - 01.2000
- Managed over 20 contract trainers and 25+ instructor-led training courses for clients in the automotive retail industry
- Managed internal company projects in an effort to maintain regular updates to content
- Communicated daily with clients to identify needs and confirm project details; consistently resulted in flawless execution of training programs throughout US and Canada
- Managed all details of new product launch; including the acquisition of venues, client and competitor vehicles, ride and drive tracks, temporary staff, and development of job aids
- Acted as producer at onsite training locations resulting in on-time and successful execution
- Ensured instructor criteria met training program needs; identified and hired new instructors as needed
- Supervised administrative staff and assigned daily duties; offered support to ensure productivity
- Ensured client satisfaction by compiling 30-day survey data and reviewed results with client.
Education
Bachelor of Science Degree in Organizational Management -
Roberts Wesleyan College
RochesterA.A.S. Degree in Hotel/Restaurant Management -
Finger Lakes Community College
Skills
- Strengths in leading multi-functional teams, defining and communicating project scope, developing and monitoring project plans and budgets
- Reputation for building strong client relationships while establishing personal credibility
- Executed and managed projects from proposal to delivery using various delivery mediums, including: New Product Launches, Interactive Multi-media, Web-based, Satellite, and Instructor-led programs
- Provided services for elderly to help them continue living independently
Volunteer Work/ Affiliations:
- Board Member, President of Hearthside Cats, Inc.
- Steering Team Member, Hospitality Coordinator MOPS (Mothers of Pre-Schoolers)
Timeline
Personal Care Assistant
WNY Independent Living
06.2021 - Current
Engagement Manager
Element K
01.2004 - 04.2010
Project Manager
Ardent Learning, Inc.
01.2000 - 01.2003
Professional Services Coordinator
Ardent Learning, Inc.
01.1999 - 01.2000
Bachelor of Science Degree in Organizational Management -
Roberts Wesleyan College
A.A.S. Degree in Hotel/Restaurant Management -
Finger Lakes Community College
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