Carrianne Hanmer-Moore
Whitesburg,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Scheduling Coordinator/Billing Specialist
Ballad Health
03.2023 - 03.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Laborer
Charles Blalock & Sons
08.2022 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Laid cement pipe
- Ran Heavy equipment
Home Health Aide
Medicall
03.2022 - 08.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Home Health Aide
Sentinel HomeCare
04.2019 - 09.2019
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Resident Assistant
Elmcroft Assisted Living
02.2019 - 08.2019
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
Dispatcher
Allied Dispatch Solutions
03.2019 - 04.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
CNA Uncertified
Holston Valley Medical Center
04.2018 - 08.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Agent
SYKES
07.2015 - 11.2015
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Host/Waitress
Texas Roadhouse Restaurant
07.2013 - 06.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associates In Health Science
Walters State Community College
Morristown, TN05-2027
High School Diploma -
Sullivan North High School
Kingsport, TN05-2014
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Time management skills
- Schedule management
- Scheduling proficiency
- Effective multitasking
- Skilled in [software]
- Patient scheduling
Timeline
Scheduling Coordinator/Billing Specialist
Ballad Health
03.2023 - 03.2024
Laborer
Charles Blalock & Sons
08.2022 - 03.2023
Home Health Aide
Medicall
03.2022 - 08.2022
Home Health Aide
Sentinel HomeCare
04.2019 - 09.2019
Dispatcher
Allied Dispatch Solutions
03.2019 - 04.2019
Resident Assistant
Elmcroft Assisted Living
02.2019 - 08.2019
CNA Uncertified
Holston Valley Medical Center
04.2018 - 08.2018
Customer Service Agent
SYKES
07.2015 - 11.2015
Host/Waitress
Texas Roadhouse Restaurant
07.2013 - 06.2014
Associates In Health Science
Walters State Community College
High School Diploma -
Sullivan North High School
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