Carrianne Hollingsworth
Purvis,MS
Summary
Industrious Personal Banker eager to fulfill Branch Manager role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Looking to put knowledge and abilities to good use in challenging position with room for growth focused on continuous optimization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Banker
The First Bank
Purvis, MS
03.2019 - Current
- Assisted customers with setting up accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Answered customer questions and explained available services such as deposit accounts, credit cards, trusts, court ordered accounts, CD's and IRA's.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Offered competitive commercial banking solutions.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Achieved consistent recognition as top sales performer.
- Boosted financial service sales by using cross-selling techniques.
Customer Care Representative
The First Bank
Hattiesburg, MS
10.2017 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated timely responses to online customer communication and researched complex issues.
- Managed over 100 customer calls per day.
Bank Teller
The First Bank
Hattiesburg, MS
03.2015 - 10.2017
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Sold and cross-sold bank products to new and existing customers.
- Detected and reported fraudulent checks, suspected kiting, and fraudulent currency.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Managed between 50 and 150 transactions per day
Customer Service Representative
Ashley Furniture Homestore
Hattiesburg, MS
01.2012 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Advertised and composed customer financing applications and contracts.
- Submitted and closed tickets for customer furniture warranty claims.
Education
No Degree - Studio Arts
William Carey University
High School Diploma -
North Atlantic Regional High School
05.2007
Skills
- MS Excel
- Customer Service
- Verbal and Written Communication
- Financial Statements Preparation
- Attention to Detail
- Cross-Selling and Upselling
Certification
ABA Universal Banker Certificate 2020
Timeline
Personal Banker
The First Bank
03.2019 - Current
Customer Care Representative
The First Bank
10.2017 - 03.2019
Bank Teller
The First Bank
03.2015 - 10.2017
Customer Service Representative
Ashley Furniture Homestore
01.2012 - 03.2015
No Degree - Studio Arts
William Carey University
High School Diploma -
North Atlantic Regional High School
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