Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Adams

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Accurate and efficient in handling money, assigning tasks, and maintaining customer areas.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Contractor

U Fly It
10.2019 - Current
  • Manufacturing and assembly of airplanes wings and parts.
  • Putting together kits for customers, packing, shipping, and tracking of customer orders.
  • Maintain overall safe work environment.
  • Follow and maintain implemented processes and protocols.

Customer Service Sales Representative

AT&T Wireless
03.2018 - 09.2018
  • Increased revenue with strategic upselling of products and services to new and existing customers. Identified customer needs.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery. Averaged 25 interactions per day.
  • Performed effectively in fast paced, self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Averaged 10k month im volume. Achieved #1 Ranking 2 times out of top 10 reps in district. There were 10 retail locations in my district.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.

Front End Manager / Customer Service

BIG R Home & Farm
10.2015 - 11.2016
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Oversaw all cashier operations, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions. Performed nightly bank drop.
  • Established strong partnerships with store management team.
  • Trained and coached a staff of 5 cashiers on cash handling, checkout procedures, and customer issues.
  • Assisted in product merchandising, strategic company promotions, and maintaining a neat store appearance.

Hair Stylist and Colorist

La Belle Boutique
08.2015 - 12.2015
  • Overall beauty consultant.
  • Enhanced client satisfaction by providing personalized styling advice and beauty tips.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Assisted in inventory management, keeping track of stock levels and placing orders as needed.
  • Organized successful in-store events to promote new product lines and engage potential clients.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Kept work areas, tools, and equipment clean and properly sanitized to promote healthy environment.
  • Averaged 6- 8 clients per day, performing haircuts, coloring, nails, and other treatments.

Education

Cosmetology Degree -

Rudae's School of Beauty Culture
Kokomo, IN
06.2015

Diploma -

Peru High School
Peru, IN
06.2012

Skills

  • Strong customer service
  • Merchandising
  • Communication skills
  • Phone etiquette
  • Technical support
  • Sales
  • Cash handling
  • Retail Sales
  • Management
  • Fast-paced environment

Certification

Cosmetology License

Timeline

Contractor

U Fly It
10.2019 - Current

Customer Service Sales Representative

AT&T Wireless
03.2018 - 09.2018

Front End Manager / Customer Service

BIG R Home & Farm
10.2015 - 11.2016

Hair Stylist and Colorist

La Belle Boutique
08.2015 - 12.2015

Cosmetology Degree -

Rudae's School of Beauty Culture

Diploma -

Peru High School

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Carrie Adams