Carrie Alarcon
Aransas Pass,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
Tax Facts
01.2014 - Current
- Coordinated office operations, ensuring efficient scheduling and workflow management.
- Managed correspondence and documentation, maintaining organized filing systems for easy retrieval.
- Assisted in preparing tax documents, ensuring compliance with regulations and accuracy of information.
- Streamlined office procedures, enhancing overall efficiency and reducing turnaround time on tasks.
General Manager
Popeyes
06.2024 - 06.2025
- Oversaw daily operations to ensure adherence to company standards and policies.
- Managed inventory levels, optimizing stock management processes for efficiency.
- Developed training programs for staff, enhancing team performance and service quality.
- Implemented customer feedback systems, improving guest satisfaction ratings significantly.
- Coordinated schedules to maximize workforce efficiency while minimizing labor costs.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Customer Service Representative/Help Desk Support
Results Companies
09.2021 - 06.2024
- Resolved customer inquiries and complaints using CRM software to enhance satisfaction.
- Provided accurate product information, ensuring effective communication with customers.
- Collaborated with team members to streamline processes, improving service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Stripes
03.2016 - 04.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection, ensuring satisfaction and enhancing the shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers and drive sales.
- Collaborated with management to streamline processes, improving overall store efficiency and customer flow.
- Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
- Processed transactions quickly and accurately, contributing to smooth and efficient checkout experience.
Office Manager
Woodys Sports Center
02.2016 - 10.2018
- Managed office operations to ensure efficiency and organization, filing and daily task
- Coordinated scheduling and logistics for events and staff meetings.
- Oversaw inventory management, maintaining accurate stock levels and supplies.
- Quick Books, Excell and Microsoft Office, filing, AR, AP, payroll, deposits
Education
High School Diploma -
Capital High
Boise Idaho05-1992
Skills
- Team leadership
- Customer service
- Time management
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Shift scheduling
- Conflict resolution
- Inventory control
Timeline
General Manager
Popeyes
06.2024 - 06.2025
Customer Service Representative/Help Desk Support
Results Companies
09.2021 - 06.2024
Sales Associate
Stripes
03.2016 - 04.2021
Office Manager
Woodys Sports Center
02.2016 - 10.2018
Office Administrative Assistant
Tax Facts
01.2014 - Current
High School Diploma -
Capital High