Summary
Overview
Work History
Education
Skills
Timeline
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Carrie D. Ali

Atlanta,GA

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

26
26
years of professional experience

Work History

Senior Operations Advisor/Conflict Resolution

Kids 'R' Kids Intl
Duluth, GA
10.2013 - Current

Senior Operations Advisor / Conflict Resolution Specialist

Kids 'R' Kids Learning Academies
Duluth, Georgia
04.2024 - Current
  • Maintain files and communication logs on assigned schools regarding reviews, visits, and correspondence between the school, Operations Consultants, and the Region Manager, and save them on the internal Customer Relationship Management System and the Kids R Kids Server
  • I handled daily grievances from every school related to parental, staff, and owner concerns
  • Develop an action plan with a timeline, and assign staff responsible for satisfying the items on the action plan
  • Weekly and bi-weekly follow-ups are implemented, and all communication is logged in a communication log and saved in their file
  • Year-end reports are submitted to all assigned schools, and discussed in weekly staff meetings.

Regional Manager

Kids R Kids Learning Academies
Duluth, Georgia
01.2019 - 04.2024
  • Provide direct operational support to a regional group of franchisees, and serve as the primary contact for your designated region
  • Responsible for achieving revenue, profitability, products and services, and program distribution objectives
  • Develop and maintain strong relationships with a defined number of franchisees and their staff to ensure state regulatory compliance, franchise standards compliance, and educational program compliance, while assisting franchisees in growing and strengthening their business financially and in community relations
  • Support the management decisions of the President, Vice President, Director of Human Resources, and Department Managers, and follow all Kids R Kids policies and procedures
  • Maintain files and communication logs on assigned schools regarding reviews, visits, and correspondence between the school, Operations Consultants, and Region Manager, and save them on the internal Customer Relationship Management System and the Kids R Kids Server
  • Develop an action plan with a timeline, and assign staff responsible for satisfying the items on the action plan
  • Weekly and bi-weekly follow-ups are implemented, and all communication is logged in a communication log and saved in their file
  • Year-end reports are submitted to all assigned schools and discussed in weekly staff meetings.

Region Operations Consultant

Kids 'R' Kids Learning Academies
Duluth, Georgia
10.2013 - 12.2018
  • Perform biannual reviews of schools (spring/summer, fall/winter)
  • Provide monitoring visits as needed, based on the first review
  • Maintain files on assigned schools regarding reviews, monitoring visits, and all school and education specialists' correspondence
  • Write an age-appropriate curriculum for infants, toddlers, preschoolers, kindergartners, and school-age children
  • Provide educational assistance to schools nationwide in classroom modeling, training, program evaluation, and guidance
  • Provide various supportive services to corporate schools as needed
  • Professional development classes for teachers and administrators employed in Kids R Kids schools
  • Participate in Super Saturday training events, evening training, and multi-day training events
  • Write professional development training, and have it approved by the various states required
  • Be well-versed in Kids R Kids' best practice standards outlined in the Education Department Indicator Manual
  • Stay abreast of changes in the field of early childhood education
  • Implemented strategies to take advantage of new opportunities
  • Conducted regular training sessions for staff on operational procedures and protocols
  • Assisted in the management of inventory levels to optimize supply chain operations
  • Completed various reports and analyzed each report to decide where improvements could be made
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
  • Worked closely with human resources to support employee management and organizational planning.

Education Advocate, Fulton County Juvenile Court
Atlanta, GA.
06.2011 - 12.2013
  • Conducting on-site educational needs and assessments of juveniles under the authority of the court
  • Serving as the court liaison to judges, county administrators, school counselors, teachers, and community service providers
  • Assist with the educational placement of juveniles referred to the court
  • Provide agencies information for juveniles requiring additional services
  • Responds to requests for assessment records and the status and progress of juveniles
  • Research legal remedies through the legal support venues on behalf of juveniles in the federal or state courts or administrative agencies
  • Provide educational advocacy training to court staff on disability identification, behavioral manifestations, and appropriate services
  • Assist court staff, guardians, and school officials with designing development plans for juveniles and advise on available educational and community services
  • Education Advocate counsels clients individually or in a group session on vocational, educational, and personal development
  • Compile information and prepare statistical narrative program reports.

Lead Preschool Teacher/ Supervisor

Footprints Christian Academy
Fayetteville, Ga
02.2008 - 06.2011
  • Teaching 2.5- to 3-year-olds
  • Develop and review lessons to be implemented
  • Assessing new students for placement
  • Critique lessons to ensure age-appropriate activities are planned, all outdoor activities, and field trips
  • Scheduled parent conference
  • Resolved parental issues and concerns daily.

Special Education Teacher

John Kennedy High School, Passaic County
Paterson, N. J.
09.2004 - 06.2007
  • Completed three years of in-service, supervised classroom experience in special education
  • Taught, developed, and implemented prescriptive lesson plans in English, Math, and U.S
  • History for 9th, 10th, and 11th grade learners
  • All learners were taught based on their IEPs, and lessons were modified to meet their needs
  • Cooperative learning activities were organized to maintain a setting inclusive of the community's needs and the learner
  • Communicated with parents monthly, and documented any issues and concerns addressed at the time of the conference
  • Individual parent conferences were conducted to track the child's academic progress and behaviors before distributing progress reports.

Substitute Teacher

School Martin Luther King
01.1999 - 01.2004
  • Ensured compliance with applicable laws, regulations and industry standards
  • Developed and maintained operational policies and procedures
  • Audited company's legal documents to verify compliant policies and procedures
  • Provided technical support when needed to troubleshoot operational problems
  • Analyzed key performance indicators to identify effective strategies
  • Created detailed reports outlining the progress of ongoing projects, including timelines and budgets
  • Enhanced customer satisfaction by improving operational efficiency and response times
  • Facilitated communication between stakeholders regarding upcoming projects or initiatives
  • Reduced process lags and trained team members on best practices and protocols
  • Evaluated the needs of departments and delegated tasks to optimize overall production
  • Monitored and analyzed performance metrics to identify areas for improvement
  • Resolved customer complaints quickly and efficiently while maintaining excellent customer relations
  • Negotiated contracts with vendors and suppliers to reduce operational costs
  • Identified opportunities for process automation and cost savings measures
  • Managed vendor relationships related to operations needs
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data
  • Managed budgets and forecasted operational expenses to control costs
  • Coordinated with various departments to streamline operations and enhance workflow
  • Facilitated training sessions for new employees on company policies and procedures
  • Reviewed existing processes and developed new ones as necessary
  • Assessed operational processes and identified areas for improvement
  • Supported project management activities from planning through execution
  • Coordinated logistics and distribution operations to optimize delivery times
  • Prepared and reviewed operational reports and schedules to ensure accuracy
  • Identified operational and performance issues and worked with managers to resolve concerns
  • Developed and implemented operational policies and procedures to meet organizational goals
  • Managed daily operational tasks to ensure company efficiency and productivity
  • Set specific goals for projects to measure progress and evaluate end results
  • Facilitated training sessions for new employees on operational procedures and systems
  • Collaborated with cross-functional teams to ensure successful completion of tasks within established deadlines
  • Identified theneeds of customers promptly and efficiently
  • Determined consumer needs to provide products and services appealing to alarger market
  • Monitored operations and reviewed records and metrics to understand company performance
  • Resolved escalated customer service issues related to operations functions
  • Guided colleagues on best practices in operations management
  • Participated in strategic planning sessions to contribute to long-term operational goals
  • Analyzed operational performance to identify pain points, and provide actionable solutions to management
  • Oversaw the maintenance and repair of operational equipment to ensure reliability
  • Analyzed the company's expenditures and developed financial models
  • Resolved operational issues promptly to minimize the impact on business activities
  • Evaluated the effectiveness of current systems and recommended modifications as needed
  • Organized client meetings to provide project updates
  • Advised senior leadership team on various aspects of operations strategy
  • Analyzed customer feedback data to identify trends and develop strategies for improvement
  • Utilized software and tools to automate and improve operational processes
  • Assisted in the development and launch of new products or services from an operational perspective
  • Implemented risk management strategies to minimize potential operational disruptions
  • Created plans to propose solutions to problems related to efficiency, costs, or profits
  • Monitored performance metrics to ensure compliance with organizational standards
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans
  • Oversaw quality control to identify inconsistencies and malfunctions
  • Maintained positive working relationships with fellow staff and management
  • Performed root cause analysis on any operational issues that arose
  • Maintained accurate records of all operations activities
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills
  • Managed inventory and supplies to ensure materials were available when needed
  • Completed day-to-day duties accurately and efficiently
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
  • Completed routine maintenance and repair
  • Collaborated closely with team members to achieve project objectives and meet deadlines
  • Operated a variety of machinery and tools safely and efficiently
  • Operated equipment and machinery according to safety guidelines
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies
  • Managed household errands and other essential duties
  • Worked effectively in team environments to make the workplace more productive
  • Utilized various software and tools to streamline processes and optimize performance
  • Maintained updated knowledge through continuing education and advanced training
  • Updated and maintained databases with current information.

Education

Ph.D - Educational Leadership

National University La Jolla
05.2025

Master of Science K-12 -

Capella University
12.2013

Special Education Certification -

Bloomfield College
12.2006

Bachelor of Arts - English Literature

Montclair State University
08.2004

Skills

  • Operational efficiency
  • Personnel assessment
  • Experience in leadership
  • Content management expertise
  • Quantitative skills

Timeline

Senior Operations Advisor / Conflict Resolution Specialist

Kids 'R' Kids Learning Academies
04.2024 - Current

Regional Manager

Kids R Kids Learning Academies
01.2019 - 04.2024

Senior Operations Advisor/Conflict Resolution

Kids 'R' Kids Intl
10.2013 - Current

Region Operations Consultant

Kids 'R' Kids Learning Academies
10.2013 - 12.2018

Education Advocate, Fulton County Juvenile Court
06.2011 - 12.2013

Lead Preschool Teacher/ Supervisor

Footprints Christian Academy
02.2008 - 06.2011

Special Education Teacher

John Kennedy High School, Passaic County
09.2004 - 06.2007

Substitute Teacher

School Martin Luther King
01.1999 - 01.2004

Ph.D - Educational Leadership

National University La Jolla

Master of Science K-12 -

Capella University

Special Education Certification -

Bloomfield College

Bachelor of Arts - English Literature

Montclair State University

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Carrie D. Ali