Carrie Amplo
Searcy,AR
Summary
Proactive Director of Nursing with extensive experience in clinical operations management, regulatory compliance, and interdisciplinary team collaboration. Proven success in improving patient care quality through comprehensive care planning and staff development. Strong skills in recruitment, performance evaluation, and MDS coordination, bringing dedicated leadership and strategic planning to advance healthcare outcomes.
Overview
10
10
years of professional experience
Work History
Director of Nursing
Des Arc Nursing and Rehabilitation
05.2023 - Current
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Identified department issues to recommend corrective actions.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Championed initiatives focused on improving workplace diversity to foster an inclusive environment that respects the cultural backgrounds of staff members and patients alike.
- Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a robust pipeline of qualified professionals entering the workforce.
- Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Evaluated work performance of [Number] nursing personnel to determine wage increases and implement discipline.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
MDS Coordinator
Des Arc Health And Rehab
10.2021 - 05.2023
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Enhanced patient care quality by implementing comprehensive MDS assessments and care plans.
- Assessed electronic medical record for required documentation to support MDS coding.
- Verified prompt and accurate completion of MDS activities for billing.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
- Provided ongoing education for nursing staff regarding MDS best practices, contributing to a knowledgeable and skilled workforce.
- Monitored changing regulations related to RAI/MDS requirements, keeping staff informed about updates that impact their daily work routines.
- Completed minimum data set assessments with strong collaboration across business, provider and clinical disciplines.
- Implemented interdisciplinary meetings focused on individualized care plan development, resulting in more targeted interventions and improved resident outcomes.
- Developed a comprehensive system for tracking MDS completion deadlines, ensuring timely submissions and minimizing the risk of financial penalties.
- Established regular review processes to evaluate the accuracy and completeness of MDS records, leading to proactive identification of potential issues before they escalate.
- Developed strong relationships with interdisciplinary team members to facilitate efficient collaboration on resident care planning.
- Led weekly utilization review to go over recent clinical activities.
- Reduced errors in data collection by streamlining the MDS process and improving communication among interdisciplinary teams.
- Conducted audits of current MDS records to identify discrepancies and improve record accuracy, enhancing reimbursement rates for the facility.
- Provided guidance to nursing staff on accurate completion of Section GG assessments, enhancing overall documentation quality and supporting appropriate Medicare/Medicaid reimbursement rates.
- Complied with federal and state regulations for completion and coordination of RAI process.
- Trained staff in correct techniques for completing and signing MDS assessments.
- Supported facility-wide initiatives aimed at reducing hospital readmissions by closely monitoring MDS data for trends and potential areas of concern.
- Identified areas of improvement in the facility''s quality measures through thorough analysis of MDS data, resulting in targeted interventions and better outcomes for residents.
- Improved communication between departments by establishing clear protocols regarding assessment timelines, leading to more efficient care planning processes.
Patient Care Coordinator
Arkansas Hospice
07.2019 - 02.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Registered Nurse Case Manager, Hospice
Arkansas Hospice
06.2015 - 07.2019
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Advocated for patients'' wishes regarding treatment options, preserving dignity in their final days.
- Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
- Enhanced patient care by developing personalized hospice plans and coordinating interdisciplinary team efforts.
- Maintained compliance with federal and state regulations pertaining to end-of-life care standards through ongoing education and policy implementation.
- Supported bereaved families through grief counseling resources and post-mortem follow-up calls, demonstrating genuine compassion during times of loss.
- Streamlined documentation processes, resulting in more accurate and up-to-date patient records.
- Developed strong relationships with local healthcare facilities to expand referral networks for hospice services.
- Collaborated with physicians to develop comprehensive pain management strategies for patients in their final days.
- Coordinated volunteer services for additional support in delivering compassionate patient care.
- Promoted interdisciplinary collaboration by organizing regular team meetings focused on individual patient needs.
- Implemented evidence-based practices to improve overall quality of hospice services provided within the organization.
- Participated in continuous professional development to stay current with best practices in hospice case management and end-of-life care.
- Facilitated smooth transitions from acute care settings to home-based hospice care through thorough planning and coordination.
- Mentored new nurses in the field of hospice case management, contributing to a skilled workforce dedicated to quality end-of-life care.
- Evaluated the effectiveness of current hospice services through regular audits and feedback from patients, families, and staff.
- Improved family satisfaction by providing compassionate support and regular communication on patient progress.
- Educated families on the hospice process, enabling informed decision-making during a difficult time.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Established hospice care services for elderly and disabled patients.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registered Nurse
White County Medical Center
09.2014 - 06.2015
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ08.2013
Associate Degree in General Studies - General Studies
Pima Community College
Tucson, AZ05.2011
Skills
- Nurse Education and Training
- Leadership and Guidance
- Quality Improvement
- Strong Work Ethic
- Professional Development
- Process Improvements
- Policies Compliance Enforcement
- Staff recruitment and retention
- Clinical Resources Management
- Staff Scheduling
- Healthcare Regulations Compliance
- Clinical Operations Management
- Relationship Building
- Long-Term Care
- Critical Thinking
- Employee Coaching
- Clinical Documentation
- Emergency Response
- Documentation And Reporting
- Multidisciplinary team collaboration
- Nursing Staff Supervision
- Issue Resolution
- Behavioral Health
- Multidisciplinary Collaboration
- Schedule Preparation
- Strategic Planning
- Effective Multitasking
- Team Supervision
- Interdepartmental Collaboration
- Disease Control
- Clinical Leadership
- Process Improvement
- Case Management
- Patient Safety Protocols
- Shift Scheduling
- Quality Assurance
- Direct Patient Care
- Staff Evaluation
- Work Planning and Prioritization
- Patient Education
- Standards of Practice
- EMR Software
- Recruiting and Hiring
- Family Support
- Acute Care
- Personnel Evaluations
- HIPAA Regulations
- Performance Evaluations
- Regulatory Requirements
- Patient Care Assessment
- Patient Advocacy
- Staff Supervision
- Performance monitoring
- Patient Safety
- Patient education and counseling
- Medicare Compliance
- Clinical Staff Management
- Decision-Making
- Emergency Readiness
- Nursing Operations Management
- Organizational Goal Development
- Training and mentoring
- Employee Work Scheduling
- Patient Relations
- Facility Oversight
- Healthcare Delivery
- Employee Recruitment and Hiring
Timeline
Director of Nursing
Des Arc Nursing and Rehabilitation
05.2023 - Current
MDS Coordinator
Des Arc Health And Rehab
10.2021 - 05.2023
Patient Care Coordinator
Arkansas Hospice
07.2019 - 02.2022
Registered Nurse Case Manager, Hospice
Arkansas Hospice
06.2015 - 07.2019
Registered Nurse
White County Medical Center
09.2014 - 06.2015
Bachelor of Science - Nursing
Grand Canyon University
Associate Degree in General Studies - General Studies
Pima Community College
Similar Profiles
Natalie TreadwellNatalie Treadwell
4th Grade Teacher at Des Arc School District4th Grade Teacher at Des Arc School District
Sara BozzaSara Bozza
CFY-SLP at Wedgewood Nursing and Rehabilitation/ The Brook at High Falls Nursing and RehabilitationCFY-SLP at Wedgewood Nursing and Rehabilitation/ The Brook at High Falls Nursing and Rehabilitation
McKenna HovengaMcKenna Hovenga
CNA/ CMA at Rehabilitation Center of Des MoniesCNA/ CMA at Rehabilitation Center of Des Monies