Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Anderson

Kingwood,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Living Waters Hospice
06.2022 - 06.2023
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery lists.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted disabled clients to support independence and well-being.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs for 20+ patients.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.

Lead Dispatcher

Marines Plumbing
07.2018 - 09.2021
  • Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.

Service Dispatcher

Commercial Express
06.2016 - 05.2018
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Utilized customer feedback to improve customer service.


Education

Certificate of Completion -

Business Development Resources

GED -

Woodson High School
Fairfax, VA
08.1996

Skills

  • Administrative Procedures
  • Customer Service
  • PC Proficiency
  • Data Entry Documentation
  • Sorting and Labeling
  • Multi-Line Telephone Systems
  • Records Management Systems
  • Excel Spreadsheets
  • Advanced MS Office Suite Knowledge
  • Administrative Support
  • Medical Procedure Coding Software
  • Employee Training
  • Meeting Note-Taking
  • Organizing and Categorizing Data
  • AR/AP

Timeline

Administrative Assistant

Living Waters Hospice
06.2022 - 06.2023

Lead Dispatcher

Marines Plumbing
07.2018 - 09.2021

Service Dispatcher

Commercial Express
06.2016 - 05.2018

Certificate of Completion -

Business Development Resources

GED -

Woodson High School

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Carrie Anderson