Carrie Anderson
Bothell,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Aerospace industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
Customer Service Sr., Specialist IV, Tech. Liaison
Korry Electronics
01.1991 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Cadkey, Pro
- ERP system (Order/Quote entry), Credit/Rebill actions, Customer Returns, Microsoft Office
Master Scheduler/Planner and Spec. Engineering
Carver Corporation
01.1981 - 01.1989
- Communicated with manufacturing floor and scheduling teams to determine production plans.
- Maintained customer-focus by interfacing with order entry for on-time deliveries and resolving problems.
- Performed analysis of materials to maximize product planning, capacity, product completion and delivery efficiency meeting customer and site requirements.
- Created and monitored production schedules from start to finish.
- Coordinated and prepared for new product launches, planned bills of material to plan finished products and reviewed customer-driven demands to determine product plans and master schedule requirements.
- Tracked progress of goods during manufacturing.
- Updated management and clients on progress of production.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Problem Solving, Bill of Materials
Education
High School Diploma -
Bothell High School
Bothell, WA06.1976
Skills
- Resource Allocation
- Quality Assurance
- Supply Management
- Customer Relations
- Root Cause Analysis
- Technical Communication
- Project Planning
- Process Analysis
- Process Improvement
- Data Analysis
Timeline
Customer Service Sr., Specialist IV, Tech. Liaison
Korry Electronics
01.1991 - Current
Master Scheduler/Planner and Spec. Engineering
Carver Corporation
01.1981 - 01.1989
High School Diploma -
Bothell High School
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