Carrie Andrysiak
Boise,ID
Summary
To use customer service skills to create a best in class experience for customers in the Customer Success Specialist role. Leverage experience in quickly responding to customer concerns in a friendly and positive manner. Able to navigate through multiple computer systems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Wells Fargo
04.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer service Agent
Continuum (Verizon Wireless)
12.2018 - 04.2020
- Took a high volume of customer service calls for level 1 technical support
- Managed multiple systems to help resolve both routine and complex customer issues
- Recognized for high quality customer service
- Responsible for training and supporting newly hired agents.
Care Giver
Morning star Assisted Living
07.2018 - 12.2018
- Responsible for the care of elderly patients
- Working within a group to ensure all daily tasks were completed.
Fraud guru
Skykes
04.2016 - 07.2018
- Responsible for answering questions for agents taking phone calls
- Assisted in navigating through policies and procedures to ensure compliance with regulations
- Used customer service skills to help customers with concerns in regards to their Capital One credit cards.
Care giver
Havenwood Home Health care
01.2015 - 04.2016
- Responsible for assisting clients with household cleaning, shopping, medical care, and companionship.
Cashier
Kmart
04.2014 - 03.2016
- Cashier at front desk, responsible for money handling, assisted customers with merchandise returns, opened the store, and stocked cashiers and money drawers.
Agent
Citibank
03.2002 - 04.2015
- Worked in multiple roles
- Took calls assisting customers with disputes, work in rewards department, worked in resource planning and updating schedules.
Education
Idaho Massage Thearpy
Boise, ID 03.2001 - 03.2002
GED -
South Dakota High School
Sioux Falls, SD12.1983
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Data Entry
- Money handling abilities
- Complaint Handling
- Payment Processing
- Complaint resolution
Timeline
Customer Service Representative
Wells Fargo
04.2020 - Current
Customer service Agent
Continuum (Verizon Wireless)
12.2018 - 04.2020
Care Giver
Morning star Assisted Living
07.2018 - 12.2018
Fraud guru
Skykes
04.2016 - 07.2018
Care giver
Havenwood Home Health care
01.2015 - 04.2016
Cashier
Kmart
04.2014 - 03.2016
Agent
Citibank
03.2002 - 04.2015
Idaho Massage Thearpy
03.2001 - 03.2002
GED -
South Dakota High School
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